Resident Welfare Officer

This is a front-line role combining administrative, practical, and pastoral responsibilities.

About Mears

We will be accessible every step of the way.

At Mears Group, we are committed to fostering a diverse and inclusive environment where everyone can thrive, we are a Disability Confident employer, valuing individuality and ensuring equal opportunities for all.

We proudly support the Armed Forces Covenant and are honoured to have achieved the Gold Award in the Defence Employer Recognition Scheme (ERS) to coincide with this, we hold an Endorser Award for the Career Transition Partnership, recognising our commitment to veterans transitioning into civilian careers.

Responsibilities

• 1 in 7 weeks covering Monday to Monday About the Role Mears Housing Management is seeking a Resident Welfare Officer to support the delivery of a new service designed to help vulnerable individuals avoid homelessness and transition into settled accommodation.
• You will provide support to service users, helping them manage interim housing and access the resources they need to move forward.
• The role demands a balance of hands-on support and efficient case management, with a strong focus on safeguarding and service delivery.
• Manage your own diary and property portfolio
• Carry out property inspections
• Raise work orders for repairs (including void properties) and follow up on completed work
• Balance administrative responsibilities with direct support work
• Maintain regular contact with service users through face-to-face visits and telephone calls

Encourage engagement with appointments and support services

• Support service users with health, finances, repairs, and the move-on process
• Assist with appointments and referrals, including providing fallback support where necessary

Help service users find and secure appropriate accommodation

• Arrange food parcels and ensure access to essential resources
• Assess individual and family needs and identify appropriate support packages to maintain independence
• Contribute to a front-line team supporting vulnerable individuals, including those affected by homelessness, drug misuse, mental health challenges, trafficking, and offending histories
• Clean void properties to turn around Role Criteria: Demonstrable experience in a similar role within housing, support, or welfare services

Requirements

• Strong communication skills with both clients and colleagues
• Ability to manage conflict and challenging situations effectively
• Proficiency in Microsoft Office and general IT competence
• Ability to work independently and use your own initiative
• Strong focus on safeguarding
• Strong time management and ability to balance competing priorities A full UK Driving Licence (essential for travel between properties and appointments)
• Naturally supportive, trustworthy, empathetic, and patient approach

Benefits

• up to £29,856.80 Resident Welfare Officer Location: East Lancashire – Field based Salary up to £29,856.80 per annum plus £3,500 car allowance Contract: Full time, Permanent, 40 hours per week, Monday to Friday, 8.30am – 5pm.
• Expected to be on patch by 8.30am Exception to take part in the OOH rota.
• Resilience, teamwork Strong organisational skills and attention to detail Flexible to travel across the Northeast where required
• Benefits we can offer you 25 days annual leave plus bank holidays

Annual Mears Fun Day - Our annual

• Fun Day is organised as a massive thank you from the Executive team for all the hard work!
• Volunteering Leave - Mears supports employees to undertake paid volunteering in the community, in support of our social value commitment.
• Staff perks with Mears Rewards - discounts of up to 10% weekly groceries, holidays, eye test vouchers, Share save scheme, plus much more Family friendly policies

Incident reporting where welfare concerns occur and identify any safeguarding issues

Good understanding of local support services and housing pathways

Apply below or to discuss your application further; contact: Beth Dunford ([email protected]) If you need any help with your application process, we are here to support you.

In our continued effort to promote social mobility, we invite applicants to voluntarily share their background information during the application stages to help us better understand the diverse experiences of our candidates. This is to ensure we are committed to improving social mobility. We use the Social Mobility Index to assess and enhance opportunities for individuals from diverse backgrounds. These questions are optional and will not impact your ability to apply.