Performance Manager

We are looking for a Junior Contracts Manager to support our account teams, take ownership of compliance tracking and contractor coordination, and develop their contract management expertise.

About Linaker

• WELCOME TO LINAKER For over 30 years Linaker has specialised in the creation and maintenance of tailor-made business environments.
• Having shaped workspaces for a wide range of businesses across the country, Linaker’s heritage lies in our ability to design and regulate unique spaces that truly work.
• Linaker was founded upon three core values: trust, reliability and care.
• We are not just a service provider, rather an essential part of our clients’ architecture and, ultimately, an extension of your business, a part of one team.

Responsibilities

• THE ROLE Reporting to the Account Manager, the Performance Manager will coordinate contract governance, compliance, work-in-progress performance, contractor assurance and client actions across allocated accounts.
• The role will provide clear performance oversight, maintain effective controls, challenge under-performance and support operational and commercial escalation, while the Account Manager retains overall contract accountability and final decision-making authority.
• YOU WILL BE RESPONSIBLE FOR Compliance Management: • Take ownership of statutory, mandatory and contractual compliance tracking across allocated accounts. • Monitor planned maintenance schedules, completion dates, certification and supporting evidence. • Review and verify compliance documentation and complete sign-off within delegated authority and competence. • Identify overdue activities, gaps and risks; coordinate corrective actions and escalate where required. • Maintain accurate compliance trackers, records and reports; support audits and client updates.
• Point of escalation for service providers delivering planned, reactive and remedial works. • Monitor attendance, completion, quality, KPIs, SLAs and submission of compliance evidence. • Challenge performance issues and support supplier reviews. • Build effective working relationships for escalations to drive timely resolution of outstanding contractor actions.
• Support the Account Manager with daily delivery and performance of allocated contracts. • Monitor PPM, reactive work orders, aged tasks, remedials and service escalations through to closure. • Coordinate with engineers, helpdesk teams, contractors and clients to maintain service standards. • Maintain/Support accurate CAFM and contract records and prepare operational and KPI reports. • Attend site visits, client meetings and contract reviews, providing updates and following up actions.
• Assist with budget monitoring, cost control, quotations, purchase orders and additional works. • Support review of contractor costs, invoices and contract variations within delegated limits. • Build positive client relationships and respond promptly to operational and compliance queries. • Identify opportunities to improve efficiency, service quality and value for money.
• Work closely with the Account Manager to strengthen contract operations, financial awareness and client engagement. • Take ownership of allocated performance, governance and improvement workstreams within delegated authority. • Build capability to progress into a Contracts Manager or wider contract leadership role.
• Hybrid / Office-based with frequent travel to client sites.
• Maintain the reactive and aged WIP overview, coordinating priorities, recovery actions and escalation through to closure. • Oversee the statutory compliance tracker, ensuring risks, gaps and required corrective actions are visible and actively managed. • Manage the client action tracker, maintaining clear ownership, due dates, progress updates and evidence of closure. • Monitor contractor performance against agreed service, quality, compliance, KPI and SLA requirements. • Coordinate commercial or contractual escalations, preparing accurate supporting information for Account Manager review and decision. • Maintain the contractor risk and issue register, ensuring risks, controls, owners and mitigation actions remain current. • Own and coordinate continuous improvement actions, tracking agreed benefits and completion. • Support and lead contract-level client relationship and governance meetings as delegated, ensuring actions and decisions are recorded and followed through. • Plan and conduct subcontractor performance reviews, challenging under-performance and agreeing measurable recovery actions. • Act as process owner for allocated contract controls, maintaining consistent ways of working and promoting compliance with agreed procedures. • Remain accountable for the scheduling of mobile engineers, using performance priorities, competence, availability and service requirements to guide allocation.
• Coordinate and support audits of subcontractors, operational processes, permits, compliance records and engineering delivery. • Record audit findings, allocate corrective actions, monitor completion and escalate unresolved or high-risk issues. • Verify that evidence, permits and service documentation are complete, accurate and suitable for contractual and compliance assurance.

Requirements

• Experience in facilities management, contract support, service coordination or a similar operational role. • Understanding of compliance tracking, PPM and reactive maintenance processes. • Experience coordinating subcontractors and following up service delivery. • Strong organisational skills, attention to detail and ability to manage competing deadlines. • Clear communication and confidence working with clients, contractors and internal teams. • Competence in Microsoft Office, particularly
• Excel, and ability to use multiple systems. • Proactive problem-solving approach, accountability and willingness to learn.

Preferred

• Experience using CAFM systems and preparing KPI or compliance reports. • Knowledge of statutory maintenance, health and safety and contractor assurance. • Understanding of SLAs, supplier performance, quotations and basic commercial processes. • Relevant facilities management, engineering or health and safety qualification.
• THE PACKAGE • Competitive Salary. • Mileage expenses can be claimed for business travel in line with company policy. • Opportunity for progression. • Flexibility for hybrid working. • Health care, life insurance and medical insurance available after a qualifying period.