Head Security – Kalwe Site

Summary -As the REFS representative at the cluster/country level, acts

Responsibilities

• As the touchpoint for customers cross-site and within the cluster/country and across all REFS domains, to gather and maintain a deep understanding of cluster/country business needs and challenging these needs to shape cluster/country level customer requirements ensuring all service activities deliver greatest value and quality -In alignment with the Sandoz Business Services – Real Estate & Facility Services Strategy, the purpose of this role is to be responsible for the economical, timely and effective completion of projects.
• This includes responsibility for developing engineering studies, preparing cost estimates, developing design requirements & construction documents, coordinating construction, installing capital equipment, implementing approved, cost control over expenditures.
• Maintaining schedules and surveying facilities for potential operation improvements in connection with assigned projects. -Drives customer satisfaction at a site level; develops, owns & manages the measurement of customer satisfaction at the site and drives corrective actions with the relevant parties when required
• Manager for a key part of the REFS function in a country/site or a has a global role overseeing strategic projects.
• Is responsible for maintaining company & regulatory legal requirements.
• May manage a medium/small team -As the REFS site representative, acts as the touchpoint between site-level customers across all REFS, gathering and maintaining a deep understanding of local business needs and challenging these needs to shape site level customer requirements ensuring all service activities deliver greatest value and quality -Establishes a regular operating rhythm and meeting structure with site management and ensures local leadership achieves/exceeds the customers expectation levels -Anticipates site-level customer needs and/or implications arising from business change taking place at the country/cluster or regional level and proactively discusses potential solutions with the customer ensuring close collaboration within REFS -Develops, owns and manages the REFS local account plans -Provides input for local innovative solutions/initiatives to deliver on the business case and works closely with Country/Cluster REFS Heads & COEs providing input into remediation plans -Drives customer satisfaction at a site level; develops, owns and manages the measurement of customer satisfaction at the site and drives corrective actions with the relevant parties when required -Ensures regular interactions with the sites through personal visits to review performance -Builds and develops talent within local REFS by creating succession plans for key positions, driving a continuous improvement mindset and developing and executing training in various areas of process excellence -Reporting of technical complaints / adverse events / special case scenarios related to Sandoz products within 24 hours of receipt -Distribution of marketing samples (where applicable)
• Responsible for the budgeting, cost control and change requests -Manages external partners at the site -Customer satisfaction -High level of stakeholder engagement (internal customers & external partners) -Performance management to achieve TCO targets -Implement a positive employee culture which leads to service quality and talent development to meet long-term growth objectives -Strategy execution rate internally and against benchmark -Level of standardization/ automation

Requirements

• Work Experience: Collaborating across boundaries.
• Major Change.
• Financial Management.
• Operations Management and Execution.
• Project Management.
• People Leadership.
• Design And Construction Management.
• Facility Management.
• Finance Management.
• Influencing And Persuading.
• Knowledge Of Creating Strategic Partnerships.
• Real Estate Management.
• Supplier Relationship Management.
• English.
• Desired Design And Construction Management, Facility Management, Finance Management, Influencing And Persuading, Knowledge Of Creating Strategic Partnerships, Real Estate Management, Supplier Relationship Management