Graduate Trainee - ORM

The purpose of this role is to deliver regular reporting for Digital Marketing channels and campaigns, as well as audience, attribution and CRO (conversion rate optimisation) analysis.

Responsibilities

• Job Title: Graduate Trainee - Online Reputation Management Traineeship Tenure: 6 months (with the possibility of securing a full-time role post completion, based on performance)
• Mumbai Working Mode: 5 days working, from office (On-site) Key Responsibilities: Monitor and review user comments, suggestions, feedback, and complaints across social media handles and digital platforms, both manually and through ORM tools.
• Respond promptly to negative comments and complaints within defined turnaround time to ensure a positive user experience.
• Build brand awareness by addressing user queries and maintaining a positive online perception.
• Acknowledge compliments and highlight positive feedback on brand social media pages and utilize social listening tools effectively for monitoring and response management.
• Categorize data and prepare daily, weekly, and monthly ORM performance reports.
• Analyze audience feedback and provide insights to help improve brand positioning and customer experience.

Requirements

• Graduate or UGC-approved Diploma holder in Mass Media, Marketing Communication, Advertising, or related fields.

Preferred

• Certification in Digital Media, SEO, SEM, or E-commerce will be an added advantage.

Location

India - Maharashtra- Mumbai - Andheri East - The Square - Level 8 Brand: Dentsu Creative Time Type: Part time Contract Type: Consultant