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Teller & Customer Service Advisor

Barclays

This job is closed: the employer no longer lists it.

Skills

Required

  • identifying and selecting solutions

Preferred

  • customer service
  • MS Excel
  • Outlook
  • Word
  • banking processes

About Barclays

  • All colleagues will be expected to demonstrate the Barclays Values of Respect, Integrity, Service, Excellence and Stewardship – our moral compass, helping us do what we believe is right.
  • They will also be expected to demonstrate the Barclays Mindset – to Empower, Challenge and Drive – the operating manual for how we behave.

Responsibilities

  • Purpose of the role To address customer questions, concerns or requests while maintaining customer service expectations.
  • Provision of customer service to customer questions, concerns and requests regarding accounts, products, and services in a timely and professional manner.
  • Collaboration with teams across the bank to align, promote, and integrate customer care initiatives.
  • Management and maintenance of customer records and documentation to ensure accuracy.
  • Participation in training and development initiatives to improve customer skills, knowledge, and services.
  • Identification of industry trends and developments related to customer service to implement best practice in customer care.
  • Execution of escalation requests to the relevant team or senior management as required in a timely manner.
  • Execution of customer service activities through various communication channels including chat, email, and phone.
  • Analyst Expectations To perform prescribed activities in a timely manner and to a high standard consistently driving continuous improvement.
  • Requires in-depth technical knowledge and experience in their assigned area of expertise
  • Thorough understanding of the underlying principles and concepts within the area of expertise
  • They lead and supervise a team, guiding and supporting professional development, allocating work requirements and coordinating team resources.
  • If the position has leadership responsibilities, People Leaders are expected to demonstrate a clear set of leadership behaviours to create an environment for colleagues to thrive and deliver to a consistently excellent standard.
  • L – Listen and be authentic, E – Energise and inspire, A – Align across the enterprise, D – Develop others.
  • OR for an individual contributor, they develop technical expertise in work area, acting as an advisor where appropriate.
  • Will have an impact on the work of related teams within the area.
  • Partner with other functions and business areas.
  • Takes responsibility for end results of a team’s operational processing and activities.
  • Escalate breaches of policies / procedure appropriately.
  • Take responsibility for embedding new policies/ procedures adopted due to risk mitigation.
  • Advise and influence decision making within own area of expertise.
  • Take ownership for managing risk and strengthening controls in relation to the work you own or contribute to.
  • Deliver your work and areas of responsibility in line with relevant rules, regulation and codes of conduct.
  • Maintain and continually build an understanding of how own sub-function integrates with function, alongside knowledge of the organisations products, services and processes within the function.
  • Demonstrate understanding of how areas coordinate and contribute to the achievement of the objectives of the organisation sub-function.
  • Make evaluative judgements based on the analysis of factual information, paying attention to detail.
  • Guide and persuade team members and communicate complex / sensitive information.
  • Act as contact point for stakeholders outside of the immediate function, while building a network of contacts outside team and external to the organisation.
  • Join us as a Teller & Customer Service Advisor where you will Process a high volume of RTGS/NEFT transactions, DDs and POs.
  • Handle daily cash transactions, including cash deposits, withdrawals, transfers and payments.
  • Process cheques, drafts and other banking instruments, ensuring accuracy in cash handling and end-of-day cash balancing.
  • Assist customers with account enquiries, balance information and transaction details.
  • Provide guidance on banking products and services, and resolve customer issues or escalate them to the appropriate department when necessary.
  • Support account opening, documentation verification and customer service requests.
  • Follow all bank policies, procedures and regulatory guidelines.
  • Perform customer identification and verification in line with KYC/AML requirements.
  • Report suspicious transactions or discrepancies.

Requirements

  • Resolve problems by identifying and selecting solutions through the application of acquired technical experience and will be guided by precedents.
  • To be successful in this role, you should: Be positive, self-motivated and able to use your initiative to achieve both personal and professional goals.
  • Have the ability to clearly communicate complex information, both verbally and in writing.
  • Possess strong problem-solving skills with a rational approach.
  • Be able to prioritise, organise and multitask effectively.
  • Be adaptable and comfortable working under pressure while managing a heavy workload.
  • Have strong communication and relationship-building skills.
  • Graduate in any field.
  • Experience working in a banking operations environment.

Preferred

  • Knowledge of MS Excel, Outlook and Word.
  • Sound knowledge of banking processes and banking applications.
  • Good written and verbal communication skills.
  • You may be assessed on the key critical skills relevant for success in role, such as: Providing efficient and accurate banking services to customers at the branch.
  • Handling financial transactions, assisting customers with their banking needs and ensuring excellent customer service while complying with bank policies and regulatory requirements.
  • Job location is New Delhi.