Consultant - Payment Operations

We believe that cross-border money transfers should be seamless; and every customer using our services should have a smooth, cost-effective and a transparent experience. In this light, our Reconciliation manager plays a very critical role by taking ownership of all payments transaction processing and be responsible for day-to-day, month-to-month SLAs.

We believe that cross-border money transfers should be seamless; and every customer using our services should have a smooth, cost-effective and a transparent experience. In this light, our Transaction processing play a very critical role by taking ownership of all payments transaction processing and be responsible for day-to-day, month-to-month SLAs.

About Nium

• Over the years we have slowly and steadily recruited some of the best in the business and every day they bring us closer to our full potential.
• In the five years since our inception, we have evolved significantly as a company but customer obsession has always been at our core.

Responsibilities

• As an Consulant in our Payment Processing team you will –Liaise with internal stakeholders (Compliance, Customer Service, Product, and Technology) for processing of transactions for both our Retail & Institutional businesses
• Reconcile incoming customers' money with their transactions and making sure their wallets have sufficient balance for the execution of their transactions.
• Onboard new Institutional, SME, and enterprise clients on Nium's platform.
• Monitor, investigate, and resolve payment processing issues.
• To verify statements for various banks and currencies before reprocessing or refunding transactions.
• Creating monthly Invoices for clients and tracking their settlement.
• Coordination with the Reconciliation and Finance teams for accounting queries, provide relevant information to ensure proper accounting is carried out
• Work with Account Managers and Customer Service teams to resolve customer complaints.
• Publish MIS reports to the management and internal stakeholders.
• Organize workflow to meet department objectives.
• Work with Product and Technology teams to improve process efficiency and automation.
• This role will require you to work in a rotational shift environment. Also, given Nium operates across multiple geographies there are no fixed holidays, and we follow a flexible holiday schedule.

Requirements

• Bachelor's degree with 2-5 years of experience working in Payment Processing, preferred knowledge of Cross border remittances
• Can prioritize, organize, and execute tasks with minimal supervision.
• Demonstrates strong interpersonal and communication skills.
• Demonstrates ability to work with a high degree of quality.
• Demonstrates strong problem-solving/Issue Resolution skills.
• Hands-on experience in MS Office and tools within it.
• Possesses Behavioural competencies such as Customer-centricity, confidence, go-getter mindset, curiosity, comfortable to multitask on systems, can relate to Tech as an end-user, team player, flexible, looks for improvements in pursuit of operational efficiency.