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Senior Associate OTC

Smith+Nephew

As a key player of the finance operations role in Smith+Nephew Finance you will be responsible for the delivery of effective and efficient

About Smith+Nephew

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  • Unlimited. , life, culture, and benefits at S+N. Explore our website and learn more about our mission, our team, and the opportunities we offer.

Responsibilities

  • Order to Cash processes as well as for following the designed control metrics as described in the S+N Finance Order to Cash taxonomy in line with the Group Finance Manual requirements.
  • Contact customers to collect outstanding debt (phone, e-mail, visits).
  • Ensure that payment terms are met and follow up of overdue amounts. - Coordinate customer's queries with the relevant departments for dispute resolution - Manage customer administration needs to help them pay the invoices (send account statement, dunning letter, provide invoice copy when required) - Allocate payments and reconcile customer accounts - Negotiate payment plans with customers - Own portfolio of low, medium and high complexity accounts - Contribute to accurate customer master data - Follow assigned collections strategy - Ensure contacts and customer responses are tracked in the system as specified in the SOP - Report current statistics and flag any potential bad debt risks to Credit Manager - Refer and escalate unresolved issues to Credit Manager for further action - Monitor and flag customers approaching or exceeding their credit limits - Proactively build relationships with the customer, continually seek out ways to improve customer satisfaction, communication & query resolution - Ensure compliance with collections policies and procedures - Perform quality checks - Support Team Manager in running reports, training new joiners, updating operational documents (SOPs, manuals, work instructions) - Implement process improvements - Prepare updates on results on request - Lead daily meetings on request - Work with OTC tools/ ERP: AX 2009 - Support for peers and their issues with which they are unable to deal with (process issues or situations with customers) - Cultivate strong collaborative relationships with internal customers, including
  • Sales, Customer Service, and any other departments.

Requirements

  • Bangsar South, Kuala Lumpur, Malaysia Requirements: - Minimum Graduation or equivalent academic qualification required. - At least 2 years of collections or cash application experience in an international environment (credit knowledge can be an asset). - Sound overview of end to end OTC operational and financial controls, business processes and reporting.
  • Proven record of process improvements. - Excel skills on intermediate level. - Fluent English and Bahasa Melayu (written and spoken). - Excellent verbal and written communication skills. - Sound decision making, personal accountability, ability to operate in high pressure and fast paced environment, effective at establishing productive relationships within the business.

Benefits

  • Committed to Welcoming, Celebrating and Thriving on Diversity, Learn more about our Employee Inclusion Groups on our website (https://www.smith-nephew.com/) Your Future: Generous annual bonus and pension Schemes, Save As You Earn share options.
  • Flexible Vacation and Time Off, Paid Holidays and Paid Volunteering Hours, so we can give back to our communities!
  • Private Health and Dental plans, Healthcare Cash Plans, Income Protection, Life Assurance and much more.
  • Hybrid Working Model (For most professional roles).
  • Hands-On, Team-Customized, Mentorship.

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