Associate Customer Operations Manager | Scale Team

This

position

is

listed

on

behalf

of

a

partner

company,

who

manages

all

applications

and

next

steps.

Our

partner

is

looking

for

an

Associate

Customer

Operations

Manager

|

Scale

Team

based

in

Brazil

.

In

this

role,

you

will

build

and

manage

strong

customer

relationships

while

supporting

account

growth,

product

adoption,

and

long-term

customer

success.

You

will

act

as

a

trusted

advisor,

helping

clients

navigate

operational

challenges

and

make

the

most

of

the

platform's

capabilities.

Working

in

a

fast-paced,

international

SaaS

environment,

you

will

collaborate

with

cross-functional

teams

to

deliver

tailored

solutions

and

improve

the

customer

experience.

You

will

combine

analytical

thinking,

project

coordination,

and

relationship

management

to

identify

opportunities

and

prevent

customer

churn.

This

is

an

opportunity

to

take

ownership

of

meaningful

projects,

influence

product

improvements,

and

contribute

to

the

growth

of

a

global

business.

Accountabilities:

Manage

and

develop

customer

relationships,

ensuring

a

positive

experience

throughout

the

entire

customer

journey.

Guide

clients

through

platform

features,

processes,

and

best

practices,

providing

training

and

support

tailored

to

their

business

needs.

Drive

product

adoption

and

identify

opportunities

for

account

expansion

by

communicating

the

platform's

core

value

and

capabilities.

Proactively

identify

customer

challenges,

resolve

operational

issues,

and

implement

strategies

to

reduce

churn

and

strengthen

retention.

Act

as

a

trusted

business

partner,

understanding

customer

objectives

and

coordinating

solutions

to

complex

problems

through

effective

project

management.

Collaborate

with

Account

Executives,

Customer

Success

Managers,

onboarding

specialists,

and

support

teams

to

improve

customer

outcomes

and

support

business

growth.

Represent

the

voice

of

the

customer

internally

by

sharing

feedback,

identifying

recurring

challenges,

and

communicating

opportunities

to

product

and

revenue

teams.

Analyze

customer

data

and

operational

trends

to

develop

actionable

recommendations

and

improve

account

performance.

Requirements:

At

least

1

year

of

experience

in

a

customer-facing

role,

such

as

customer

support,

customer

operations,

or

customer

success.

Previous

experience

in

at

least

one

of

the

following

environments:

a

fast-growing

startup,

payroll

company,

top-tier

consulting

firm,

investment

banking,

or

private

equity.

Strong

relationship-building

and

communication

skills,

with

the

ability

to

remain

calm

and

solution-oriented

when

handling

difficult

situations,

criticism,

or

competing

priorities.

Ability

to

manage

and

prioritize

a

high

volume

of

customer

requests

while

maintaining

service

quality

and

accountability.

Strong

analytical

and

quantitative

skills,

with

the

ability

to

interpret

complex

datasets,

identify

trends,

and

translate

findings

into

practical

business

recommendations.

Comfort

working

with

data

and

analytical

tools;

advanced

SQL

expertise

is

not

required.

A

proactive,

reliable,

and

self-motivated

approach,

with

the

ability

to

take

ownership

of

projects

and

deliver

measurable

results

in

fast-paced

environments.

Demonstrated

professional

achievements,

such

as

delivering

measurable

business

impact,

taking

on

increasing

responsibilities,

or

receiving

competitive

awards.

Curiosity,

adaptability,

resilience,

and

a

strong

interest

in

business

growth,

customer

experience,

and

continuous

improvement.

Ability

to

collaborate

effectively

with

multiple

stakeholders

in

a

dynamic,

international

environment.

Benefits:

Competitive

compensation,

with

salary

localized

according

to

the

candidate's

country

and

market

conditions.

Stock

grant

opportunities,

depending

on

role,

employment

status,

and

How Jobgether works

• We use an AI-powered matching process to ensure your application is reviewed quickly, objectively, and fairly against the role's core requirements. Our system identifies the top-fitting candidates, and this shortlist is then shared directly with the hiring company. The final decision and next steps (interviews, assessments) are managed by their internal team.
• We appreciate your interest and wish you the best!
• Why Apply Through Jobgether?

Data Privacy Notice: By submitting your application, you acknowledge that Jobgether will process your personal data to evaluate your candidacy and share relevant information with the hiring employer. This processing is based on legitimate interest and pre-contractual measures under applicable data protection laws (including GDPR). You may exercise your rights (access, rectification, erasure, objection) at any time.

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