ES Operations & Project Specialist

Join Salesforce's Employee Success – Global ES Operations team as an Operations & Project Specialist. In this role, you will drive process excellence, compliance, and continuous improvement across the Hire-to-Retire lifecycle. You will also provide operational support to our Centers of Expertise and deliver frontline support for employee inquiries related to benefits, compensation, time off, and leave of absence. This position requires strong project management experience, a background in human resources, and a passion for leveraging technology to improve employee experiences.

Responsibilities

• Lead and support special projects and programs across the Hire-to-Retire lifecycle, including reviewing BRDs, conducting UAT, driving change management, and managing stakeholder communications.
• Deliver frontline support to prevent, resolve, and refer employee questions or concerns across Benefits, Compensation, Time Off, and Leave of Absence, acting as the trusted first point of contact for HR inquiries.
• Build trusted, consultative relationships with operational management and Employee Success partners at all levels to align on process, policy, and operational impacts.

Requirements

• Success in this position means thriving in a fast-paced environment, managing highly sensitive information with discretion, and acting as a proactive teammate who enjoys solving complex problems in an ambiguous environment

Project Management experience is required

• A strong track record in implementing or assessing technologies such as AI, RPA, chatbots or advanced analytics in HR/operations is highly desirable
• Minimum 3 years’ experience in human resources, including leave management experience and LOA administration & vendor management
• Prior experience in HR operations, shared services organization, or a centralized HR function preferred
• Bachelor’s degree (or equivalent experience) required
• Advanced knowledge and experience with Google Suite
• Strong analytical and quantitative skills
• Highly resilient and adaptable, with a proven ability to pivot and perform effectively in a rapidly changing environment
• Outstanding time management and professional communication skills
• Able to work both independently and collaboratively, effectively managing day-to-day work and deliverables with moderate guidance

Advanced knowledge in Excel and/or other spreadsheet applications

• Demonstrated ability to successfully navigate ambiguity, manage multiple priorities, and thrive in a constantly changing environment
• Exceptional verbal and written presentation skills, including the ability to craft materials for audiences at all levels of the organization

Preferred

Experience of benefits management across EMEA desirable

• Experience working in a high volume, fast-paced environment, preferably in a high growth technology company
• Experience with case management systems and Workday is highly desirable
• Fluency in English, both verbal and written; proficiency in other European languages is highly desirable