Technical CRM & QA Specialist (Braze, Part-Time)

Join our team as a Technical CRM & QA Specialist, where you will play a crucial role in the execution of our lifecycle email and SMS programs. You will work closely with our lifecycle and engineering teams, bringing your expertise in Braze to campaign launches, active automations, and technical troubleshooting. This is a part-time contract role averaging approximately 10 hours per week, with the potential for growth as our roadmap evolves.

Responsibilities

• Validate Liquid logic, fallback states, email HTML, responsive layouts, dark mode, links, tracking, and UTM parameters across clients and devices.
• Investigate delivery failures, webhook errors, Connected Content issues, data sync discrepancies, and other unexpected Braze behavior.
• Availability for approximately 10 hours per week, including light overlap for weekly meetings and launch reviews

Requirements

• Test Braze Canvases and campaigns before launch, including audience segments, triggers, branching paths, and entry and exit criteria.
• Experience developing QA checklists, diagnosing lifecycle messaging issues, and documenting bugs in Jira, Asana, or a similar tool
• Experience with email HTML and CSS, cross-client rendering, and technical SMS requirements
• At least 2 years of hands-on experience building, QAing, and troubleshooting Braze Canvases and campaigns, including Segmenter, Connected Content, custom attributes, and custom events
• Working knowledge of REST APIs, webhooks, JSON payloads, and data flows into CRM platforms
• Advanced Liquid scripting skills, including conditional logic, arrays, loops, and fallback handling
• Experience with Amplitude, Segment, Snowflake, Redash, or similar tools
• Basic SQL skills for validating user profile or event data
• Braze Administrator or Developer certification