Associate - Remittance Operations

Associate - Remittance Operations Department: Operations Department – Centralized Funding & Liquidity Management Job Overview: Responsible for ensuring the efficient, accurate and timely processing of funding & customer payments in compliance with internal controls, operational procedures and risk management standards. The senior associate will support the team leader by executing funding payment, timely and accurate processing of outward payment order for focus currency payments and overseeing branch optimum cash positions.

Responsibilities

• Additionally, the role includes resolving operational queries, addressing customer concerns, maintaining high service quality and contributing to process improvements that enhance operational efficiency, control and customer experience
• Payment Processing Ensure the efficient and accurate processing of funding instruction and various payment transactions through established controls and operational procedures.
• Execute outward payment orders while verifying transaction details for accuracy.
• Primarily responsible to coordinate with branches for CIT discrepancies.
• Responsible for accurate issuance of Digital Cheques for rent payments and vendors Compliance and Internal Controls Adhere to internal control measures, operational guidelines, regulatory requirements and risk management procedures.
• Ensure all transactions are processed in a secure, compliant and risk-free manner.
• Meet Service Level Agreements (SLAs) and turnaround time (TAT).
• Operational Query Resolution Investigate and resolve day to day operational queries received from branches and internal stakeholders including Accounts, call centre and team leader.
• Provide timely updates and effective solutions to ensure smooth operational workflow and business continuity.
• Follow up for discrepancies in SOA and CIT cash collections with branches and service provider Coordinate with banking partner for return cheques, transaction queries.
• Primary contact between branches and NBC for any operational requirement.
• Support Team Leader Support the Team Leader in managing daily operational activities and achieving departmental objectives.
• Identify opportunities for process optimization and contribute to system enhancement initiatives.
• Participate actively in automation, efficiency improvement and operational excellence projects.
• Initiating online payments as per the instruction received from the team leader.
• Customer Query Resolution Handle branch inquiries related to CIT service, return cheque queries, credit confirmation follow ups and transactions query.
• Provide accurate transaction status updates and ensure prompt resolution of concerns to maintain high levels of customer satisfaction.

Requirements

• Minimum graduate qualification.
• 1-2 years of experience in back-office operations, preferably in payment processing within the BFSI sector.
• Excel/Power BI skills Good communication skills Good Analytical skills Competencies: Ability to ensure accuracy in transaction processing.
• Strong problem-solving skills for query resolution.
• Effective communication skills for addressing customer and internal queries.
• Ability to collaborate with the team and contribute to process improvements.