Portfolio Manager

The Portfolio Manager is responsible for overseeing the operational, financial, and administrative aspects of a portfolio of residential properties. This role involves managing building maintenance technicians, and cleaning technicians to ensure the properties are well-maintained, financially sound, and provide a positive living experience for tenants.

About shiprock

• Us ShipRock Management was founded with a simple goal — to provide reliable property management services built on communication, accountability, and long-term relationships.
• Whether someone is searching for a home, maintaining an investment property, or building a career, every interaction matters.
• That’s why we approach property management with responsiveness, professionalism, and practical solutions that make day-to-day operations smoother for everyone involved.

Responsibilities

• Portfolio Operations: Oversee the daily operations of a portfolio of residential properties, ensuring compliance with company policies, local regulations, and industry best practices.
• Supervise building maintenance technicians and cleaner/custodians, providing guidance, and ensuring high performance.
• Develop and maintain positive relationships with tenants, addressing concerns and ensuring high levels of tenant satisfaction.
• Prepare and manage property budgets, monitor financial performance, and ensure cost-effective operations while achieving revenue targets.
• Ensure timely completion of maintenance requests and property inspections, coordinating with the maintenance team to address any issues.
• Select, negotiate, and manage contracts with vendors and service providers to maintain property standards.
• Ensure properties comply with health, safety, and environmental regulations.
• Provide regular reports to Portfolio Management on property performance, financial status, tenant satisfaction, and other key metrics.
• Develop and implement strategies to improve property operations, increase occupancy rates, and enhance tenant retention.
• Function as the primary point of contact for emergency situations, coordinating with staff and emergency services to resolve issues promptly.
• Other duties as assigned.

Benefits

• Competitive Benefits Medical Dental Vision PTO Paid Holidays 401(k) with match Required Experience: Three to five years in a property management or hospitality management.

Two years of supervisory experience.