Customer Service

About Hy-Vee

At Hy-Vee our people are our strength. We promise “a helpful smile in every aisle” and those smiles can only come from a workforce that is fully engaged and committed to supporting our customers and each other.

At Hy-Vee, we believe the shortest distance between two people is a smile.

Are you ready to smile, apply today.

Responsibilities

• No two shifts are exactly the same, but here's what you can expect:
• Provide prompt, friendly customer service by greeting customers with a smile, learning their names, and making every interaction a positive one
• Weigh postal packages, run mail through meters, and process certified, express, UPS, registered, and insured mail
• Process Western Union orders and send faxes for customers
• Sell money orders and cash payroll, personal, ADC, and social security checks

Sell hunting and fishing licenses

• Break down and put money in utility drawers and process paid outs
• Sign on the postal department, break down, and turn off the postal register
• Count daily coupons and process refunds for customers and department-approved refunds
• Sign on and off lottery machines, sell and redeem lottery tickets
• Assist customers with dry cleaning where applicable and process bottle refunds
• Assist customers at registers and in other areas of the store as needed
• Answer the telephone and use the intercom system using appropriate procedures
• Remove trash in a timely manner and maintain a clean, organized work area
• Work with co-workers as a team to ensure customer satisfaction and a pleasant work environment
• Maintain strict adherence to personal hygiene, dress standards, and all Hy-Vee policies and store guidelines
• Report to work when scheduled and on time

Requirements

• High school diploma or equivalent experience required

To be successful, you'll need to be able to

• Solve practical problems and interpret instructions across a variety of situations with limited standardization
• Perform arithmetic calculations involving fractions, decimals, and percentages accurately
• File, post, and organize materials; copy data accurately between records; and gather basic information as needed
• Guide customers and provide clear, helpful direction in a professional manner
• Communicate clearly and professionally with customers, team members, and store leadership
• Frequently stand and walk throughout a shift in sales, food service, or delivery areas
• Where applicable to the role: ability to safely use sharp knives and blades for food preparation
• Where applicable to the role: exposure to heat- and burn-related hazards associated with cooking, baking, or grilling equipment
• Where applicable to the role: ability to operate a delivery vehicle in accordance with applicable DOT standards
• Perform repetitive standing, walking, reaching, and bending associated with order fulfillment, POS transactions, and cleaning/sanitation duties
• Employment is contingent upon the successful completion of a pre employment drug screen.

Preferred

• Over six months up to one year of similar or related work experience preferred

Pay

FLSA: Hourly

Job details

• Job Title: Customer Service
• Department: General
• Revision Date: 07/2026

Reporting Relationships

Accountable and Reports to: Store Director; Store Manager; Assistant Managers of Store Operations, Perishables, and Health Wellness Home

Working Environment

• This is a fast-paced role in a retail store environment where you will be on your feet and handling a variety of customer transactions throughout your shift.
• You will have continuous exposure to dirt and noise.
• Safety is always a priority, and training is provided to help ensure a safe and supportive work environment.