Front Office Receptionist

We are seeking a professional and friendly Front Office Receptionist to join our team in Kuwait City, Kuwait. As the first point of contact for our guests, you will play a crucial role in creating a welcoming and efficient environment, ensuring exceptional customer service throughout their stay.

About AccorHotel

• Join a hotel that is a member of the Accor network, whose group brings together more than 45 brands, 5,500 hotels, 10,000 restaurants and lifestyle destinations.
• Here, we believe in you and what you bring to the table.
• Every gesture, every smile, every action, contributes to creating a positive and memorable impact for our customers, our colleagues and also for our planet.
• Together, we embody the vision of responsible hospitality.
• Take the opportunity to become a Heartist®, and let your heart guide you in this world where life beats faster.

Responsibilities

• Greet and welcome guests in a warm and professional manner
• Perform efficient check-in and check-out procedures
• Handle reservations, cancellations, and modifications accurately
• Respond to guest inquiries and provide information about hotel services and local attractions

Manage incoming calls and emails promptly and courteously

• In charge of planning of the FO department during the night.
• Ensure timely submission of all relevant reports and information to all departments in the morning.
• (GM, Finance, F&B, FO…).
• Ensure applying the Night Auditor policy & procedure attached to Job Description.

Process payments and maintain accurate financial records

• Coordinate with other departments to fulfill guest requests and resolve issues
• Ensure the reception area is clean, organized, and presentable at all times
• Assist with administrative tasks as needed
• Stay updated on hotel policies, promotions, and events to provide accurate information to guests

Requirements

• Previous experience in a customer-facing role, preferably in hospitality
• Excellent communication and interpersonal skills Fluency in English and Arabic; additional languages are a plus
• Strong organizational skills and attention to detail Ability to remain calm and professional under pressure
• Flexibility to work in shifts, including evenings, weekends, and holidays
• Basic computer skills and familiarity with hotel management software
• Knowledge of local attractions and services in Kuwait City High school diploma or equivalent; higher education in hospitality is a plus
• Positive attitude and enthusiasm for delivering exceptional customer service Ability to multitask and prioritize in a fast-paced environment
• experience is an asset Prior experience working with Opera or a related system Fluency in English additional languages are a plus Your team and working environment: In 1-2 sentences, introduce the team, property or office environment in a way that reflects the culture Note: Customization may be included for any specific local or legislative requirements, such as work permits Our commitment to Diversity & Inclusion: We are an inclusive company and our ambition is to attract, recruit and promote diverse talent.

Benefits

• There are many opportunities for development and advancement.