Care Technical Manager (CaTM)

Responsibilities

• Care Technical Manager (CaTM) to provide technical support and manage complex issues across Nokia's telecommunications cloud and core network environments.
• The ideal candidate must have hands-on experience with Nokia Container Services (NCS) , strong knowledge of mobile core networks, cloud infrastructure, and networking technologies, along with customer-facing support and escalation management experience.
• Provide technical support and troubleshooting for Nokia telecommunications cloud and core network environments.
• Manage complex technical incidents, customer escalations, and service restoration activities.
• Troubleshoot Nokia Container Services (NCS) and Kubernetes-based cloud platforms.
• Support LTE, VoLTE, VoWiFi, and 5G core network technologies.
• Diagnose issues involving IP connectivity, routing, switching, DNS, RADIUS, LDAP, MAP, and Diameter protocols.
• Work with OpenStack and Kubernetes-based platforms, including CBIS, NCS, OCP, and NRHO.
• Collaborate with cross-functional engineering, operations, and customer teams to resolve technical issues.
• Support network infrastructure, including Layer 2/Layer 3 switches, routers, firewalls, servers, and storage systems.
• Use monitoring tools to identify, analyze, and troubleshoot infrastructure and service issues.
• Support automation, DevOps, cybersecurity, and GitOps-related activities.
• Manage support tickets, technical documentation, and customer communications.
• Participate in 24/7 emergency on-call support as required.
• Coordinate resources and technical teams to ensure timely issue resolution and customer satisfaction.
• Strong knowledge of TCP/IP, routing, switching, Layer 2/Layer 3 networks, routers, and firewalls.

Requirements

• Technical Skills Nokia Container Services (NCS): Mandatory hands-on working experience with the NCS platform.
• Experience with telecommunications cloud, public cloud, distributed cloud, and edge cloud environments.
• Hands-on configuration and troubleshooting experience with OpenStack and Kubernetes-based platforms, including CBIS, NCS, OCP, and NRHO.
• Knowledge of DNS, RADIUS, LDAP, MAP, Diameter, policy control, and charging protocols.
• Familiarity with AirFrame, HPE, Dell, and EMC infrastructure.
• Experience with Prometheus, Grafana, and Thanos.
• Knowledge of Ansible, GitOps, cybersecurity, and automation tools used in Nokia cloud environments.
• Experience with cloud operations processes, management of operations (MoO) processes, and Salesforce ticketing systems.
• Professional Skills Excellent written and verbal English communication skills.
• Ability to explain complex technical issues clearly to customers and technical stakeholders.
• Previous experience in a customer-facing technical support or service management role.
• Experience managing critical incidents, technical escalations, and cross-functional teams.
• Ability to coordinate troubleshooting activities and drive issues toward resolution.
• Understanding of project management principles, business processes, and software development lifecycles.
• Strong analytical, problem-solving, and customer relationship management skills.
• Willingness to participate in 24/7 emergency on-call support when required.

Preferred

• Strong understanding of LTE, VoLTE, VoWiFi, and 5G technologies.
• Qualifications Experience supporting Nokia telecommunications cloud and core network solutions.
• Exposure to cloud-native network functions (CNFs) and virtualized network functions (VNFs).
• Experience working with large-scale telecom infrastructure and production environments.
• Familiarity with cloud automation, infrastructure monitoring, and operational support processes.
• Important Screening Criteria Candidates must have hands-on Nokia Container Services (NCS) experience .
• General Kubernetes, OpenStack, or telecom core network experience alone will not be sufficient without relevant NCS exposure.
• Candidates should also demonstrate strong troubleshooting skills, customer-facing experience, and the ability to manage technical escalations in telecom cloud environments.

Job Title

Care Technical Manager (CaTM) Location: Remote Job Type: Contract Mandatory Skill: Nokia Container Services (NCS) Job Overview We are looking for an experienced