Senior Product Manager - SC Operations

Product Manager, Seller Center Operations, you will work on opportunities across the Seller Center experience. You will report to the Lead Product Manager, Partner Operations and collaborate closely with engineering, design, analytics and regional stakeholders across our three regions.

About GLOBAL FASHION GROUP SGP SERVICES PTE LTD.

• Global Fashion Group (GFG) is the leading fashion and lifestyle destination in growth markets across LATAM, SEA and ANZ.
• Through Dafiti, ZALORA and THE ICONIC, we connect international, local and owned brands to more than 800 million consumers.
• Powered by technology, data and deep local expertise, we create seamless shopping experiences from discovery to delivery.
• At GFG, you’ll build products at the heart of a fast-growing global marketplace business, solving meaningful problems across commerce, operations, and data.
• You’ll work with talented teams across 10+ countries and deliver a visible impact on both business performance and user experience.
• THE TEAM Seller Center is GFG’s global marketplace platform, enabling brands to onboard, manage assortment, fulfil orders and grow their business across our platforms.
• You’ll decide which problems are worth solving, define what success looks like, and work with regional teams to build solutions that hold up across markets.
• We’re looking for someone who brings clarity to complexity: who understands a problem deeply before shaping a solution, and can explain why it’s the right one.
• With marketplace contributing ~40% of GFG’s business, your work will have a visible impact across 20,000+ users globally.
• keep stakeholders aligned with clear, concise thinking on what we’re doing, why, and what we’ve learned.
• Apply today and join GFG in this exciting role shaping the face of fashion e-commerce!
• Global Fashion Group embraces diversity and equality of opportunity.
• We are committed to building an inclusive and diverse team representing all backgrounds, with as wide a range of perspectives as possible, and harnessing industry-leading skills.
• We believe that the more inclusive we are, the better our work will be.

Responsibilities

• It supports critical workflows across catalogue, inventory, fulfilment, order management, finance, reconciliation and seller experience.
• THE ROLE This is a senior individual contributor role focused on finding opportunities to improve Seller Center and the operational processes it supports.
• You will use data, partner and internal feedback, and regional context to understand problems, shape solutions and guide them from discovery through delivery and iteration.
• YOU WILL DO Find the right problems: use data, seller insight and operational feedback to identify and size opportunities, including ones nobody has raised yet.
• spend time with sellers and regional teams to learn how work actually gets done, and where needs and constraints differ across markets.
• build and defend a roadmap based on user and business impact, and say no to work that won’t move the outcome.
• work with engineering, design and analytics to explore options, make trade-offs and land on solutions that fit the problem.
• take work through discovery, delivery, launch and iteration, flagging risks and dependencies early with clear recommendations.
• track how your products perform, learn from the results and change course when the evidence says so.

Requirements

• WE ARE LOOKING FOR 5+ years in product management, including times you set the direction rather than received it.
• A problem you identified that nobody had asked you to solve, and the outcome it led to.
• A time you reframed a stakeholder request, or stopped work, because the evidence pointed elsewhere.
• comfortable working from data and qualitative insight, and making calls when neither is complete.
• Experience aligning stakeholders across markets or functions who want different things.

Preferred

• e-commerce, marketplace or operational products.

Define before you build

be clear on the problem, the users, the desired outcome and how success will be measured before committing to a solution.

Diversity & Inclusion

GFG is committed to building an inclusive and diverse workplace. We welcome applications from all qualified candidates and comply with all applicable laws and regulations related to non-discrimination and employment eligibility.

We welcome and consider applications to join our team from all qualified candidates, regardless of their characteristics. We comply with all applicable laws and regulations on non-discrimination in employment (and recruitment), as well as work authorization and employment eligibility verification requirements.