Implementation Specialist

Affirm as an Implementation Support Specialist, where you'll play a crucial role in delivering seamless customer experiences and enabling new product capabilities. You'll be the primary support contact for our retail partners' business and technical teams throughout the integration process, working cross-functionally with Affirm's Engineering and Merchant Operations teams. Your responsibilities will include providing exemplary support to merchant partners, resolving technical integration issues, identifying and implementing new operational processes, developing detailed technical documentation, and engaging with internal stakeholders.

Responsibilities

• This is a remote-first position with a range of benefits, including generous time off, health benefits, mental healthcare, parental leave, and learning and development opportunities.
• Support the implementation of the Affirm solution with retail partners, serving as a primary contact for business and technical teams.
• Resolve technical integration issues related to partners’ ecommerce platforms and back-end order management systems.
• Identify and implement new operational processes to drive efficiency, and develop detailed technical documentation.

Requirements

• Nice to have: experience working with major e-commerce platforms (Shopify, WooCommerce, etc) or exposure to web development concepts
• Past success in a job, internship, or volunteer role that required written communication with stakeholders, customers, or partners

Bachelor’s degree or equivalent experience

• Proven ability to manage multiple assignments simultaneously, work independently and drive projects to completion with minimum guidance and high attention to detail
• Nice to have: knowledge of of HTML, Javascript, API’s
• Exceptional project management, communication, and technical skills to manage client engagements and internal resources

Preferred

• 1-3 years of experience in relevant industry (Tech, eCommerce, SaaS) and/or similar role(s)
• Nice to have : Previous experience in the payments or ecommerce space

Pay

USD 62,000 - 90,000