Customer Success Manager
Box
- London, United Kingdom
- Posted
This job is closed: the employer no longer lists it.
Skills
Required
- Lead change management efforts
Join Box, the leader in Intelligent Content Management. As a Customer Success Manager, you will partner with enterprise customers to drive measurable business outcomes and long-term value realization. You will map and redesign critical workflows, translate customer goals into practical AI solutions, and lead change management efforts. This role requires 3+ years of experience in Customer Success, Account Management, or Solutions Consulting, and a strong ability to navigate technical and business conversations.
Responsibilities
- Establish and maintain post-sales relationships with a portfolio of enterprise customers, focusing on driving measurable business outcomes and long-term value realization.
- Collaborate with customers to map and redesign critical workflows, identify and activate AI-powered use cases, and translate customer goals into practical AI solutions.
- Lead change management efforts to drive adoption of new workflows and behaviors, conduct strategic adoption business reviews, and proactively identify risks and opportunities within accounts.