Join Brex as a Product Operations Manager, where you'll lead the Product Operations team and own the operational readiness for product launches. You'll be responsible for documentation, release notes, training, and tooling, as well as improving the weekly cross-functional board that assesses launch impact. You'll also engage early in launches, lead customer-facing escalations, and own the lifecycle and quality of product documentation. Additionally, you'll partner with leadership and Engineering to structure and maintain product knowledge for people and AI systems.
Lead the Product Operations team and own the operational readiness for product launches, ensuring documentation, release notes, training, and tooling are ready for each release.
Expand team automation and set standards for effective AI use, including where human judgment remains essential, while pushing the automation further.
Define actionable metrics for self-service, chatbot containment, knowledge adoption, and queue health, with clear thresholds, owners, and responses.
This is a role for someone who combines product manager, data, and operations skills and behaviors
Clear, precise communication across technical and non-technical audiences, including presenting data to leadership
Experience owning documentation or knowledge at scale, maintaining quality as products evolve
Sound prioritization under competing demands and adaptability as processes and business needs change
A track record of turning operational insights into product roadmap changes
Requirements
Experience leading projects, mentoring teammates, or developing others. First-time managers are welcome
Experience partnering with Product and Engineering through full launch cycles, with confidence navigating scope, sequencing, and trade-offs
4+ years in Product Operations, Product Management, Program Management, or a related function, ideally in fast-paced tech or fintech
Hands-on experience integrating AI agents and automation into workflows, with measurable improvements in efficiency or outcomes
Proven ability to scale cross-functional processes and influence partner teams without formal authority
Strong analytical skills, including defining metrics, building useful dashboards, and using data to prioritize
Experience as a Product Manager
Background in fintech, financial services, or enterprise SaaS
1+ years managing or developing a team of 3+ individual contributors
Familiarity with structuring and maintaining product knowledge for AI systems at scale
Proficiency with tools such as Linear, Guru, Sanity, and Hex
Experience with self-service and containment metrics
Experience running cross-functional governance forums or advisory boards
