IT Manager

Join our growing team as an IT Manager, where you will be responsible for day-to-day IT operations, user lifecycle management, and identity & access management. This is a hands-on role where you will be the sole technical resource and primary point of contact for all IT and security matters. You will report directly to the CISO and have the opportunity to build and lead a team as the function grows.

Gérer les opérations informatiques quotidiennes, la gestion du cycle de vie des utilisateurs et la gestion des identités et des accès.

CompTIA Security+

Responsibilities

• Servir de point de contact principal pour toutes les questions informatiques et de sécurité, en possédant les processus de bout en bout.
• Superviser l'intégration et la désintégration des employés, en veillant à ce qu'ils soient pleinement opérationnels dès le premier jour.
• Strong written and verbal communication skills, with the ability to explain technical issues to non-technical staff and represent IT to leadership
• Willingness to ship, receive, and temporarily store company equipment (e.g., laptops) at their home as part of device lifecycle logistics
• Hands-on experience with Microsoft Defender and endpoint security, patch management, Microsoft Intune, Google Workspace administration

Requirements

• Customer service orientation with the ability to remain patient, empathetic, and reassuring when supporting the team
• 7+ years of IT support/operations experience, including experience as the senior or sole IT resource
• Must be based in the United States, Eastern Time Zone
• Experience owning IAM / access management strategy and end-to-end onboarding/offboarding processes, ticketing systems, and managing work within SLAs
• Ability to work independently, own ambiguous problems, and manage competing priorities in a remote environment
• Understanding of PHI and HIPAA
• Strong working knowledge of security fundamentals: endpoint protection, identity/access security, encryption, patch management, and security best practices in a remote-first environment
• Experience supporting both Windows and macOS environments
• Startup experience, having operated as the "one-person IT department" handling infrastructure, security, device management, IAM, and end-user support simultaneously without a larger team to lean on
• Scripting experience (PowerShell, Bash) for task automation
• Experience with Atera
• SOC 2 familiarity
• Experience mentoring or providing technical guidance to junior IT staff
• Google Workspace Administrator
• Microsoft 365 Certified: Endpoint Administrator Associate
• ITIL Foundation

Preferred

• Security certifications or demonstrable security-focused project work (e.g., implementing MFA rollout, endpoint hardening, incident response)

Pay

USD 110,000 - 120,000