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Technical Support Engineer (Application Performance)

Cloudflare

Skills

Required

  • Cloudflare
  • HTTP
  • Internet
  • configuring
  • network / application firewalls
  • Apache / Nginx / IIS
  • reverse proxying
  • caching
  • load balancing
  • Bash
  • Python
  • JavaScript
  • Linux
  • curl
  • git

Preferred

  • Tracking support requests
  • helping
  • testing new releases
  • reporting bugs

Join Cloudflare as a Technical Support Engineer (Application Performance) in a full-time role from Tuesday to Saturday. You'll be part of a dedicated Customer Support Team that resolves complex issues and provides technical assistance across various channels. This role offers hands-on experience with Cloudflare's products, opportunities to develop valuable technical and professional skills, and the chance to make a real impact on the internet.

Responsibilities

  • Fulfilling support requests by communicating with Cloudflare customers via chat, email, and phone, and collaborating with senior engineers to analyze and troubleshoot customer issues.
  • Tracking support requests using the ticketing system, participating in team meetings to discuss and share feedback, and helping define and update AI skills and conversational journeys.
  • Providing feedback on our product and potential improvements based on customer interactions, supporting the team in testing new releases and reporting bugs.
  • Experience troubleshooting network connectivity issues, BGP routing, and GRE tunnels

Requirements

  • Experience installing and configuring web servers like Apache, Nginx, and/or IIS
  • General understanding of HTTP reverse proxying, caching, and load balancing
  • Self-driven and comfortable learning new technologies and systems on an ongoing basis

Strong understanding of DNS, SSL/TLS, and HTTP(S) protocols

  • Strong understanding of how the Internet works at OSI Model layers 3, 4, and 7
  • Experience writing scripts in Bash, Python, JavaScript, or other scripting languages

Excellent written and verbal communication skills

  • Experience using Linux and associated command line tools, including curl, dig, traceroute, openssl, git, etc
  • 3-5 years of experience working in a technical Customer Support role, preferably as part of a team working with large enterprise customers
  • Prior experience with the Cloudflare platform, especially for personal projects/websites
  • Degrees or certifications in Computer Science, Information Technology, and related fields
  • Experience configuring network or application firewalls
  • Fluency in Mandarin, Spanish, and/or Portuguese

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