Client Success Manager

Cordial as a Client Success Manager, where you'll be responsible for ensuring the success of a portfolio of commercial clients. You'll act as a true client partner and strategic account owner, advocating for and aligning technology and expertise on behalf of the client.

Responsibilities

• Key focus areas include owning the client success plan, executive engagement, the commercial relationship, and proactively managing competitive threats.
• You'll also drive timely renewals, partner with Cordial's Channel Growth & Partnership team, and participate in business development and discovery meetings with prospective clients.
• Be client obsessed. Immerse yourself in clients’ worlds, learn how to change behaviors and processes to deliver meaningful business impact, and manage your portfolio with an understanding of the difference between a happy client and a successful client.
• Think big picture. Understand and internalize each client’s definition of success with Cordial and their broader business, and map Cordial features and business benefits to address their challenges and objectives.

Requirements

• Act as a quarterback. Create and deliver success plans for each client, ensure the broader Client Experience team—including Technical Account Managers, Solutions Engineers, and the Deliverability team—stays on task to achieve agreed-upon goals, and own the client cadence and program organization.
• Have experience working with email marketing and digital marketing technologies, including personalization and optimization technologies, and advanced marketing automation
• You have excellent written and oral communication skills, especially in a business setting, and communicate effectively with both technical and non-technical audiences
• You can work cross-functionally, ideally with Product, Engineering, and Sales. You’re a team player with strong negotiation skills
• You have a track record of delivering phenomenal results in a dynamic, autonomous start-up environment
• You have a balanced mix of strong technical aptitude and commercial instincts
• Have used tools such as, Harvest (Time Tracking), Client Success, and JIRA
• You love working with and building long-term relationships with all levels of a client’s organization
• You have a Bachelor’s degree and 4+ years working in a client management role (both commercial and enterprise) at a SaaS company, preferably with experience in CRM
• You have strong project management skills and can manage multiple projects and clients at the same time

Preferred

• You are independent, organized, a problem solver, and passionate about detail
• Have experience in the enterprise marketing automation industry

Pay

USD 80,000 - 115,000

Benefits

• You embody Cordial’s values