Customer Success Manager

Join Mastercard as a Customer Success Manager for Services, where you will play a crucial role in acquiring, engaging, and retaining customers. You will work collaboratively with cross-functional partners to address customer needs, develop tailored strategies, and build customer advocacy. Your primary responsibilities will include customer engagement, growing the business, and technical and program readiness. You will also have the opportunity to leverage Mastercard's offerings to achieve customer goals and enhance the impact of Network Product offerings.

About Mastercard

Successful track record of identifying “next opportunity” for customers to further enhance the strength and value of the partnership for both parties

Responsibilities

• Cultivate strong customer partnerships by understanding their business and managing customer health during product launches.
• Leverage Mastercard Services’ offerings to achieve customer goals, identify opportunities for additional products, and create greater value.
• Develop training materials and customer-facing playbooks to support customer priorities and the Customer Success value proposition.

Requirements

• Advanced experience working with both large and emerging Technology, Financial Services, Acquirers/Processors, Service Providers, and/or digital platform partners
• Enthusiastic individual who works seamlessly with a diverse high performing team, nurtures a winning and inclusive culture, and a focus on development at the individual and team level

English and French required

• Proven ability to translate complex technical capabilities into effective solutions that address customer needs in a clear and customer-centric manner
• Proficient experience in analyzing customer metrics and leveraging data to drive customer success initiatives that contribute to mutual profitability and growth
• Skilled at leveraging insights from market analysis, customer engagements, and identified opportunities to inform strategic decisions, drive innovation, and sustain competitive advantage
• Experience using tools and technology to provide data analytics and business intelligence on cyber threats, fraud, risk and vulnerability
• Experience in creative thinking and development of innovative solutions to complex customer challenges

Preferred

• Knowledge and understanding of payments technology or cybersecurity (threat intelligence or risk management) and application of that knowledge to address customer/market needs in these areas are a plus