Executive Operations Leader

Join Plaid, a leading fintech company, as the EA Team Lead. In this role, you will lead and develop a team of Executive Assistants, directly support a C-Suite executive, and set the vision and operating standards for the EA program. You will also identify and implement efficiencies through technology, AI, and automation. This position offers competitive pay, comprehensive health benefits, and a vibrant office environment.

Lead and develop a team of Executive Assistants (EAs) who support senior leaders across the organization, while also directly supporting one C-Suite executive.

We encourage you to apply to a role even if your experience doesn't fully match the job description. We are always looking for team members that will bring something unique to Plaid!

USD 172,800 - 232,800

Responsibilities

• Set clear standards, bring consistency and best practices to high-impact areas such as leadership rhythms, onsite planning, and company events, and serve as a trusted partner to executives and People Team leaders.
• Identify and implement efficiencies through technology, AI, and automation to improve how the team works, and help evolve and scale the function.
• Builder mindset, with comfort using technology, AI, and automation to improve how work gets done
• Experience planning and running complex programs and events, such as leadership onsites, Board meetings, All Hands, and company events

Requirements

Excellent written and verbal communication skills

• A track record of developing people, with the ability to give clear, direct feedback and help others grow
• Ability to build trust and influence senior leaders and cross-functional partners without relying on authority
• A strategic and operational mindset, with the ability to turn recurring work into scalable, repeatable systems
• 8+ years of experience as an EA supporting C-suite executives in complex, fast-paced environments
• Strong judgment and discretion when handling confidential and sensitive information
• 3-5 years of experience leading, coaching, or managing EAs or administrative teams
• Comfort operating at a fast pace, navigating shifting priorities, and working flexibly when the needs of the business require it