Operations PMO Lead

Join Totara, a leading provider of learning management solutions. As the Operations PMO Lead, you will manage a small team of Project Managers across multiple regions, while also personally owning and delivering a portfolio of operational, systems, and change projects. You will work closely with cross-functional teams, ensure projects are delivered on time and to scope, and contribute to the continuous improvement of project management practices. This is a hands-on role for someone who thrives on getting things done and leading by example.

This is a role for someone who leads by example, is energised by getting things done, and has no interest in being above the detail

At Totara, we believe diverse perspectives make us stronger. We welcome applications from people of all backgrounds and experiences. If you're excited about this opportunity but don't meet every requirement, we'd still love to hear from you. We hire based on skills, leadership, potential and the unique experiences people bring to our team

Responsibilities

• Gérer et superviser un portefeuille de projets opérationnels, systèmes et de changement, de la définition à la transition vers les opérations.
• Diriger une petite équipe de chefs de projet, en fournissant un leadership quotidien, un coaching et une supervision du portefeuille.
• Collaborer avec des équipes interfonctionnelles pour aligner la portée, les priorités et les exigences de livraison à travers plusieurs flux de travail.

Requirements

• The person who thrives here is as likely to be found owning a project kickoff or working through a risk register as they are in a team catch-up or a portfolio planning conversation
• Proven hands-on project and programme management experience in SaaS, tech, or digital services — with a demonstrable track record of personally delivering, not just governing
• Experience coordinating system implementations, migrations, or operational change projects
• Comfortable managing a small, globally distributed team across multiple time zones without sacrificing the pace or quality of your own delivery work
• Strong understanding of operational systems, business tools, and scalable process design
• Experience managing or mentoring project managers, with the ability to hold standards high while developing people effectively
• Excellent communication at all levels — able to give a COO a crisp portfolio update and a PM clear, actionable feedback in the same working day
• Exceptional project planning, coordination, and risk management — able to run multiple complex projects simultaneously without losing grip on the detail
• Strong people leadership: direct, fair, and genuinely invested in developing the capability of the team
• Familiarity with delivery and project tools — PMO systems, capacity planning tools, CRM, and operational platforms
• High personal standards for documentation, reporting, and process quality — and the ability to instil those standards in others without bureaucracy
• Analytical and data-driven approach to decisions, performance tracking, and continuous improvement
• A genuine bias toward action: this is a role for someone who gets things done, not someone who manages the process of getting things done
• Comfortable creating structure in ambiguous environments rather than waiting for it to be provided
• Bachelor's degree in Business Administration, Operations, Technology Management, or a related field — or equivalent professional experience

Preferred

• Experience supporting post-acquisition integration activities is advantageous
• Project management certifications (e.g. PRINCE2, PMP, Lean Six Sigma, ITIL) are advantageous but not essential. Delivery track record matters more than credentials