Product Design Lead (Canada)

Join our team as a Product Design Lead, where you'll tackle complex product and service workflows, focusing on onboarding processes for legal document delivery. You'll work closely with cross-functional teams, have autonomy in problem framing and solution development, and contribute to the overall design practice. This is a full-time, remote position with benefits including medical, dental, vision, and disability insurance, a 401K, and flexible time off.

About Proof Technology

Craft & collaboration: Experience creating reusable design patterns, contributing thoughtful critique, and helping other designers improve their work

Responsibilities

• Concevoir des flux de travail complexes de bout en bout, en tenant compte des effets d'entraînement sur les opérations, les serveurs et les clients.
• Prototyper pour apprendre : construire des prototypes à la bonne fidélité pour tester des hypothèses, rendre les idées tangibles et aider les équipes à prendre des décisions claires.
• Contribuer à la pratique : créer et améliorer les modèles d'interaction et le langage au sein de votre travail qui aident les spécialistes des opérations, les serveurs de processus et les cabinets d'avocats à naviguer dans le produit.

Requirements

• Service & operational craft: Experience designing for internal operations, complex systems, or expert users where workflow efficiency and trust are paramount. You balance speed with clarity and accuracy, especially when mistakes have consequences beyond the interface
• Experience: Product design experience, or equivalent demonstrated expertise, including independently owning end-to-end design for complex product or service workflows
• Rapid context-building: High domain curiosity and the ability to ramp up quickly on complex systems. You treat learning as a continuous habit, shadowing, listening to users, and digging into real workflows to develop a grounded point of view while the problem is still open
• Change in established environments: Experience introducing thoughtful change inside organizations with established workflows and deep tribal knowledge
• Influence & partnership: A history of shaping product and technical direction across disciplines without relying on formal authority
• End-to-end ownership: Proven track record leading ambiguous product or service work through shipped delivery, with clear reasoning and tradeoffs
• Prototyping: Comfort building prototypes at varying fidelities to explore ideas, communicate intent, and get early feedback from users and teammates

Preferred

• Legal technology, logistics, marketplaces, or field-service products
• Workflow automation or AI-assisted products, with sound judgment about where automation creates leverage and where human judgment, transparency, and restraint matter more