Service Desk Engineer

Join our team as a Service Desk Engineer, where you will be the first point of contact for our clients, colleagues, and partners. You will provide valued support using a wide range of technologies and play a crucial role in driving change within our business. Your responsibilities will include creating incidents and requests, troubleshooting and resolving incidents, monitoring client systems, and contributing to continuous improvement initiatives. Enjoy benefits such as a pension scheme, remote/flexible work, life insurance, private health and dental care, and 28 days of paid holiday a year.

We look for people with the right cultural fit having what it takes to drive our business forward

We also look for people who are keen to develop new knowledge and skills, because our growth is ultimately dependent on yours

Responsibilities

• Créer des incidents et des demandes au nom de nos clients, en comprenant l'importance et la gravité.
• Effectuer le dépannage et résoudre les incidents sans escalade technique, et traiter rapidement les demandes de service.
• Surveiller les systèmes des clients et réagir aux événements critiques, et contribuer aux initiatives d'amélioration continue.
• We are currently looking for a passionate and enthusiastic Service Desk Engineer to join our team

Requirements

• Experience working in a customer facing role

Excellent communication skills

• Educated to degree/HND level ideally in a related discipline
• Fluent in multiple languages (English plus Spanish and/or French)
• Any relevant technical certifications
• Exposure to contact centre environments

Preferred

• Technical troubleshooting experience or technical background
• Familiarity with Service Now or other ITSM tool