Account Executive (Service Cloud)

Join Salesforce as an Account Executive for the Service Cloud team, one of the company's fastest-growing products. This role will focus on the full Service Cloud platform, including Contact Centre, ITSM, and HR Service. The ideal candidate will have proven experience in relevant software, a strong track record in direct sales, and excellent communication skills. Benefits include medical care, life insurance, retirement savings, and paid time off.

Drive growth for Salesforce's Service Cloud platform, focusing on Agentforce Voice, Digital Engagement, and Agentforce for Service.

Responsibilities

• Develop business cases and service requirements, and build strategic partnerships to support deal progression and long-term customer success.
• Build and execute account plans to retain and grow ACV with existing customers, with a focus on upsell and cross-sell opportunities.
• Skill in uncovering customers' current processes, business objectives, and strategic goals through discovery, use cases, and value hypotheses

Requirements

• Proven experience working with Contact Centre, Field Service, ITSM, HR Service, or Service Engagement software
• Ability to work effectively in a fast-paced, high-growth environment
• Experience developing business cases and service requirements, and building strategic partnerships
• Ability to align and engage account teams and partner ecosystems to support deal progression and long-term customer success
• Familiarity with sales methodologies (e.g. MEDDIC, Challenger, Command of the Message)
• Ability to build and execute account plans to retain and grow ACV with existing customers, with a focus on upsell and cross-sell opportunities
• Demonstrated success in quota-carrying, technology solution-based direct sales
• Strong interpersonal and communication skills

Consistent track record of meeting or exceeding quota

• Experience collaborating across multiple internal teams and aligning resources to account objectives
• Experience driving results by leveraging available resources, tools, and internal teams effectively
• Ability to identify compelling value propositions that address customer needs, demonstrating understanding of the Agentforce and Service Cloud technology stack, including customer service, ITSM, and HR service capabilities
• Ability to engage customers clearly and confidently across written, verbal, and presentation formats, using tools such as Slack, Google Slides, and Zoom