Customer Associate (Commercial Strategy & Operations)

Join Shiftsmart, a rapidly scaling business focused on building the foundations and infrastructure for revenue growth. As a Customer Associate, you will play a key role in growing customer relationships, building systems and processes for high-quality customer operations, and supporting the customer team in closing commercial deals. You will have the opportunity to shape market-facing and operational decisions while working alongside a collaborative team committed to your growth.

About Shiftsmart

Conduire des opportunités commerciales en aidant à faire avancer les opportunités client potentielles, de la recherche initiale à l'exécution active des accords.

Responsibilities

• Créer et améliorer des systèmes qui aident l'équipe Client à gérer un pipeline commercial en croissance, en apportant de la visibilité à chaque fil ouvert.
• Construire une bibliothèque de contenu client réutilisable, d'études de cas, de messages et d'autres matériaux commerciaux afin que les nouvelles demandes puissent être traitées rapidement.
• Comfortable with ambiguity: The role will change based on what the commercial team needs. One week you may be building a customer deck, the next you may be researching a prospect, preparing for a conference, or helping produce a video. You see this variety as an opportunity to learn rather than needing a narrowly defined job description

Requirements

• Commercially-minded: You have 2-4+ years of experience in consulting, banking, strategy & operations, business operations, or another fast-paced role, ideally in a startup
• Strong communicator: You’re an excellent writer and can turn complex information into clear, concise communication. You are highly proficient in Slides/PowerPoint and can take rough ideas, data, and notes and turn them into polished, customer-ready materials. You have good judgment around what information matters and how to tell a compelling story
• High ownership: When you take something on, you drive it to completion and you naturally think about what needs to happen next and take action before being asked

Pay

USD 100,000 - 135,000