Customer Success Manager

Join DQE, a fast-growing international SaaS company on a mission to help businesses unlock the full potential of their customer data. As a Customer Success Manager, you will own adoption, satisfaction, and value delivery across the entire customer lifecycle of our DQE solutions. You will be the primary point of contact for our key accounts, driving onboarding, adoption, retention, and growth. This is an exciting opportunity to make an impact and grow your career in a high-growth environment with real career opportunities.

Responsibilities

• Lead customer onboarding and drive deployment plans to ensure customers achieve first value quickly.
• Own a portfolio of large and enterprise accounts, tracking customer health and acting at the first sign of risk to reduce churn and drive expansion.
• Champion the voice of the customer internally, bringing structured feedback to Product, Project, and Sales teams to influence the product roadmap.