CUSTOMER CARE REPRESENTATIVE

Join Entain, a leading company in sports betting, gaming, and interactive entertainment. As a Customer Care Representative, you will provide professional customer service, offer retail and digital support, and work within a central department. You must be fully bilingual in Dutch and French, able to listen, analyze, and solve problems, and have an interest in sports, casinos, and betting. Enjoy a competitive compensation package, including meal vouchers, travel expenses reimbursement, and additional vacation days.

Responsibilities

• Provide professional customer service and support to customers in both retail and digital environments.
• Utilize a variety of tools and resources to effectively address customer inquiries and resolve issues.
• Work collaboratively within a central department to ensure a high level of customer satisfaction.

Requirements

• Be fully bilingual in Dutch and French
• Be able to listen, analyse and solve problems
• Be able to work well under pressure, be methodical and punctual
• Have an interest in sport, casinos and betting
• Be sociable, motivated and driven by a thirst for learning

Pay

13th-month salary\*

Benefits

• We offer an attractive and competitive compensation package, complemented by a range of additional benefits designed to support your well-being and promote a healthy work-life balance.
• Full-time contract (38 hours/week – 5 days)
• Fixed-term contract
• Meal vouchers: €10 per worked day
• Eco-vouchers
• Gift voucher
• Travel expenses:
• 100% reimbursement of public transport costs or mileage allowance (legal rate)
• Reimbursement of travel expenses for professional events
• Company laptop
• Reimbursement of home internet costs
• 4 additional vacation days on top of the 20 statutory annual leave days\*
• Pension insurance
• Hospitalization insurance
• Annual bonus (CCT90) based on collective objectives
• Double holiday pay\*
• \*pro-rated based on the hours worked during the current or previous year.