Major Incident Manager

Join Kingfisher, a leading home improvement company, as a Major Incident Manager. In this role, you will lead the response to high-impact IT incidents, working across technical teams, third-party suppliers, and stakeholders. You will be based at our B&Q Head Office near Southampton, with a minimum expectation of 12 days a month in the office. Out of hours support is also required.

Responsibilities

• Take end-to-end ownership of major incidents, driving rapid assessment, prioritisation, escalation and service restoration.
• Lead cross-functional technical teams and third-party suppliers through high-impact incidents, establishing and managing incident bridges or war rooms.
• Act as the single point of communication for stakeholders, customers and senior leaders, providing clear and timely updates on incident status.