Technical Delegate- Flying Doc (m/f/d)

MSX International, a leading partner to vehicle manufacturers and mobility organizations globally. As a Technical Delegate - Flying Doc, you will be responsible for executing on-site and remote missions to accelerate vehicle repair lead times, resolve complex technical incidents, and support service networks in delivering first-time-right fixes. You will diagnose and resolve complex technical incidents, analyze issues affecting single vehicles and systemic problems, and produce clear technical reports. This role offers a dynamic and supportive workplace, flexible working hours, and various additional benefits.

Führen Sie vor Ort und remote Missionen durch, um Autohäuser, autorisierte Reparaturwerkstätten und technische Zentren in ganz Europa zu unterstützen.

About MSX International

With over 5,000 employees based in more than 80 countries across the globe, our teams provide industry leading expertise that spans:

Consumer Engagement

• Our proven track record means that we now partner with almost every car manufacturer on the market.
• To empower Movers and Makers to thrive in our ever-changing world
• To harness our expertise in mobility, the creativity of our global teams, and the power of technology, to craft tailored, sustainable and innovative solutions.
• To be the clients’ first choice, recognized for our operational excellence and commitment to driving change and innovation in the mobility industry.

Responsibilities

• Diagnostizieren und beheben Sie komplexe technische Vorfälle an Kundenfahrzeugen, einschließlich fortschrittlicher elektrischer/electronischer und Multiplexfehler.
• Produzieren Sie klare technische Berichte, Vorfallzusammenfassungen und Aktionspläne; synthetisieren Sie die Ergebnisse für Ingenieur-, Qualitäts- und After-Sales-Interessengruppen.
• Proven experience in the automotive industry within technical support, diagnostics, dealership workshop, field service, or OEM/Importer technical assistance.
• Hands-on track record resolving complex electrical/electronic faults and drivability issues using OEM diagnostic platforms.
• Experience coordinating with cross-functional teams (workshop, parts, quality, engineering) and supporting multiple sites or markets.
• Prior exposure to technical documentation, case reporting, and technician coaching/training.
• Proficient with diagnostic methodologies (fault tree analysis, root-cause analysis, guided diagnostics, software calibration/flash procedures).
• Skilled in reading and applying electrical wiring diagrams, service procedures, and OEM technical documentation.
• Awareness of aftersales processes and KPIs (first-time fix rate, turnaround time, warranty/Goodwill considerations).
• Parts, Accessories & Service Performance
• Actionable Insights
• Repair Optimization & Compliance
• Learning Solutions

Requirements

• Strong theoretical and practical understanding of modern automotive systems (powertrain, chassis, ADAS, body electronics, CAN/LIN/FlexRay, HV systems where applicable).

Preferred

• European field support experience and multi-brand familiarity are a plus.
• Good command of written and spoken English; additional European languages are advantageous.

Distribution & Sales Performance

MSX is an equal opportunities employer and encourages applications from suitably qualified and eligible candidates regardless of sex, race, disability, neurodiversity or other personal characteristics and backgrounds, age, sexual orientation, gender reassignment, religion or belief, or marital and parental status. As users of the Disability Confident scheme, we interview all disabled applicants who meet the minimum criteria for the vacancy.