jobapplier

IT Support Engineer

COMPASS Pathways

Skills

Required

  • Zoom
  • ITIL
  • request
  • change management
  • Logitech
  • project management
  • digital security
  • Intune
  • Jira

Preferred

  • Windows
  • macOS

Join our team as an IT Support Engineer, where you will be responsible for assisting internal users with audio-visual and IT-related setups and issues. You will manage technical tasks related to onboarding and offboarding of users, oversee digital platforms, troubleshoot hardware and software issues, and provide VIP support to senior staff. This is a full-time position based in the office, with a focus on improving AV/IT systems and processes.

Responsibilities

  • Assister les utilisateurs internes de l'organisation avec les configurations et les problèmes liés à l'audio-visuel et à l'informatique.
  • Gérer les tâches techniques liées à l'intégration et à la désintégration des utilisateurs de Compass, y compris la configuration et le support des appareils mobiles.
  • Collaborer sur des projets avec des équipes interfonctionnelles et créer des ressources documentaires de haute qualité pour l'AV/IT.
  • Excellent issue resolution ability for audio-visual conference rooms, Windows, macOS and mobile devices
  • Strong alignment with core company mission and values

Requirements

  • Ability to prioritize workload and involvement with VIP support
  • Experience working in an ITIL environment, including request, incident and change management processes
  • Good working knowledge of audio-visual hardware, especially Logitech and Zoom technology
  • Previous involvement with on-boarding / off-boarding of employees
  • Strong analytical, project management, written and verbal communication skills

Proficient dealing with digital security threats

  • Good understanding of corporate mobile device provision and how to solve problems, experience with Intune and JAMF
  • High level of understanding of Zoom and audio-visual technology
  • High level of understanding and experience of Office 365 & Microsoft products
  • Ability to operate independently and in cross-functional teams under uncertainty in an entrepreneurial and rapid growth-oriented
  • Completely self-sufficient and able to work with minimal supervision & support
  • Exceptional problem-solving skills in high pressure situations
  • Experience working in IT work management/ticketing systems, Jira service desk experience a plus

Pay

USD 75,000 - 100,000