IT Intern (January 2027, 4 Months)

Join Kepler as an IT Intern for a 4-month internship starting in January 2027. Gain hands-on experience in IT operations, support employee onboarding and offboarding, provide technical support, assist with software installation and updates, and help maintain IT documentation. This internship is designed for students early in their IT careers who are eager to learn and develop technical skills. Enjoy benefits such as unlimited vacation, comprehensive health coverage, stock options, and flexible work options.

Comfortable handling confidential information with professionalism

Security requirement: The successful candidate must be eligible to obtain and maintain Government of Canada Reliability Status. Kepler will initiate and sponsor the screening process. The candidate will be required to provide the information, consent, identification, and supporting documentation necessary to complete the screening, which may include fingerprinting and additional documentation for periods spent outside Canada

Responsibilities

• Support the onboarding and offboarding of employees by setting up laptops, workstations, peripherals, accounts, and basic system access.
• Provide first-level technical support to employees for common hardware, software, networking, internet, and workstation issues.
• Assist with installing, configuring, and updating software applications, and triage, resolve, and document support requests through the IT ticketing system.

Requirements

• Must be eligible to obtain and maintain Government of Canada Reliability Status
• Good organizational skills and attention to detail
• Familiarity with networking, VPNs, Windows operating systems, and Microsoft enterprise software, including Microsoft 365

Experience providing basic technical troubleshooting and support

• Ability to manage multiple tasks with guidance and support
• Currently enrolled in a post-secondary program in Information Technology, Computer Science, or a related field
• Experience using a ticketing system to document and track support requests
• Available for a full-time 4-month internship beginning January 2027
• Experience setting up laptops, workstations, peripherals, and user accounts
• Ability to work in an office environment

Clear written and verbal communication skills

• Strong willingness to learn and develop technical and professional skills
• Experience building or troubleshooting personal computers or maintaining a home lab
• Exposure to Linux or scripting languages (e.g., PowerShell or Bash)
• Previous work experience, coursework, labs, or personal projects related to IT or technical support

Preferred

• Interest in pursuing a career in IT support, systems administration, or infrastructure