Senior Technical Writer

Join Okta, a leading identity and access management company, as a Senior Technical Writer. In this role, you will create and deliver customer-centered technical content, working closely with engineers, product managers, and customer success professionals. You will design, develop, edit, and deliver accurate and effective documentation for Okta products, ensuring quality and accuracy of content. This position requires in-person onboarding during the first week of employment and offers work-from-home opportunities, health and wellness benefits, financial benefits, and time off.

Responsibilities

• Design, develop, edit, and deliver accurate and effective developer and admin documentation for Okta products.
• Collaborate with engineers, product managers, and customer success professionals to understand real-world use cases and create practical technical content.
• Analyze customer feedback and enhance content depth, quality, and relevance based on that feedback.
• Knowledge of Okta or similar identity and access management solutions
• Experience writing customer-facing documentation and release notes

Requirements

• 4+ years of relevant experience writing technical documentation for Cloud or Enterprise products
• Experience with Redocly or any API management and publishing platform
• Knowledge of programming languages such as the ability to interpret and document code examples in JavaScript, Python, React or Angular
• Experience writing SDK, CLI, REST APIs and developer tools documentation
• Practical experience with topic-based writing, minimalism, and a proven ability to simplify complex tasks
• Experience leveraging GenAI tools such as Claude, Gemini or ChatGPT to assist in the documentation lifecycle
• Strong ability to understand the application of security products in the real world and produce use case-based content
• Experience using Oxygen or similar DITA authoring tools
• Proven record of writing accurate, clear, and concise documentation for a global audience, with an ability to plan and prioritize deliverables with reasonable estimates

Preferred

• Bachelor’s degree or certificate in Technical Writing is preferred
• Experience streamlining or orchestrating technical writing workflows and content tasks using AI-assisted tools
• Experience with Markdown, code editors and source code control tools such as Git and GitHub