Staff Software Engineer (Care Experience)

Join Toast, a technology company dedicated to helping restaurants and local businesses succeed in a digital world. As a Staff Software Engineer on the Care Experience team, you will play a crucial role in building the systems and tools that support our care agents in assisting restaurants. You will drive the migration to a new omnichannel contact center platform, integrate backend systems, design workflows, and continuously improve the experience based on agent feedback. This role offers the opportunity to make a tangible impact on how support is delivered at scale.

Conduire le développement de bout en bout des outils pour les agents de support, en possédant l'ensemble du cycle de vie et en itérant en fonction des retours des agents.

Responsibilities

• Diriger la conception et le développement des services et applications logiciels de nouvelle génération de Toast, en connectant la plateforme de centre de contact aux systèmes backend.
• Assurer la fiabilité et la performance des outils critiques pour les agents, en veillant à ce qu'ils restent rapides et disponibles dans un environnement de support toujours actif.

Requirements

• Experience integrating with third-party platforms and vendor systems while navigating external constraints and evolving APIs
• Familiarity with modern AI-assisted development tools, such as Cursor, Claude, or MCP servers
• Experience designing and implementing AWS-native integrations, including Lambda-based access to backend services and event-driven architectures using services such as EventBridge or Kinesis
• Strong focus on reliability, security, and operational excellence, with an understanding of how system performance affects customers and business outcomes
• Proven ability to set technical direction for complex systems and lead work from architecture and design through launch, operation, and iteration
• 8+ years of software engineering experience, with a strong track record building and operating production systems using Java, Kotlin, or other object-oriented languages
• Ability to turn operational workflows and evolving requirements into effective technical solutions, while building relationships and driving work across teams
• Demonstrated technical leadership, including driving alignment across engineering, product, operations, and business stakeholders

Pay

USD 151,000 - 309,000