Technical Support & Operations Engineer

As a Technical Support & Operations Engineer, you will be responsible for the operational monitoring of our photonic Quantum Processing Units (QPUs) and other hardware products deployed at customer sites. You will provide technical support, maintenance, and training to customers and technical operators, and contribute to the continuous improvement of our processes and tools. This role requires a strong interest in hands-on, operational activities and offers the opportunity to work in a complex and international technological environment.

About Quandela

Quandela, a leading company in the field of quantum computing.

Responsibilities

• Contribuer à la surveillance opérationnelle des unités de traitement quantique (QPUs) et d'autres produits matériels déployés chez les clients, en assurant leur bon fonctionnement et en soutenant les activités de maintenance.
• Travailler à l'interface entre les équipes techniques de Quandela et les utilisateurs du système, en développant une compréhension approfondie de nos produits, en effectuant des enquêtes techniques initiales lorsque des problèmes surviennent.
• Contribuer à l'amélioration de nos processus, outils et méthodes opérationnelles, en structurant nos activités de support et de maintenance.
• The position is open to both experienced technicians and engineers with a strong interest in hands-on, operational activities
• Professional fluency in English, both written and spoken, as you will interact directly with international customers and colleagues, deliver training sessions and produce technical documentation

Requirements

• Associate's, Bachelor's or Master's degree in instrumentation, applied physics, optoelectronics or a related technical field
• Ability to analyse operational data and characterise technical issues

Knowledge of electronics, instrumentation and/or control systems

• Ability to perform diagnostic and maintenance operations according to established procedures
• Strong organisational skills and ability to rigorously track interventions, deadlines and outstanding actions
• Ability to follow, write and improve technical procedures

Willingness and ability to travel internationally

• Good understanding of complex technical systems combining hardware and software
• Ability to identify and involve the appropriate technical experts when required
• Knowledge of optics, photonics and/or cryogenics
• Hands-on experience with optical systems, including basic optical alignment
• Experience operating or maintaining cryogenic systems
• Basic programming or scripting skills, particularly Python

Preferred

• Previous experience in operations, system integration, maintenance or technical support for complex systems is preferred
• Experience supporting or maintaining technical equipment installed at customer sites would be an advantage
• Experience working in a multidisciplinary hardware/software environment is highly valued
• Experience delivering technical training to users or operators
• Experience maintaining scientific or industrial equipment