Fund Operations Associate (Custody)

True Link, a mission-driven company dedicated to improving the financial lives of vulnerable populations. As a Fund Operations Associate - Custody, you will play a crucial role in supporting critical financial functions, including daily disbursement and payment processing, bank reconciliation, and fee assessment.

Ownership of the daily disbursement and payment processing pipeline for pooled trusts, including funding disbursements, processing ACH and NACHA files, and inputting wires.

About True Link Financial

• Self-motivated, take ownership of your work, and value contributing to a collaborative, mission-driven team
• If you are a high-performing person who wants to join a diverse, inclusive team and use your skills to make a real impact in people’s lives, we invite you to apply to join our team

Responsibilities

• You will work collaboratively across teams and have the opportunity to identify and recommend workflow improvements.
• This position requires 1-2 years of experience in custody, trust, investment, banking, or payments operations, and a strong attention to detail and organizational skills.
• Preparation and reconciliation of daily disbursement funding ahead of morning cutoffs, processing daily payment files and wire transfers across multiple banking partners.
• Collaboration with internal teams to keep daily operations on schedule, identifying and recommending workflow improvements that increase efficiency and reduce risk.
• Familiar with ACH, wires, and check processing; NACHA file experience is a plus

Requirements

• Well-versed in the importance of fraud prevention and have experience working within environments that emphasize internal controls and compliance
• Strong analytical problem-solver who proactively identifies issues and works toward effective solutions
• Guided by sound judgement when escalating and resolving problems independently
• Effective communicator, able to clearly and professionally interact with internal teams, external partners, and occasionally with clients
• Deadline and process driven, and are able to adapt quickly to evolving priorities; you thrive in this type of environment
• Comfortable navigating multiple tech platforms and systems, including banking portals and Excel or Google Sheets (intermediate proficiency preferred); comfortable running scripted or automated tools and checking their output
• Detail-oriented and highly organized, with a strong ability to manage and reconcile financial data accurately and efficiently
• 1-2 years of experience in custody, trust, investment, banking, or payments operations, ideally within a financial services firm