Implementation Manager (Moveworks)

Moveworks as an Implementation Manager, where you will oversee the on-time, on-budget delivery of the Moveworks platform. You will work closely with the customer project team and any involved partners, ensuring governance is followed and stakeholder support is gained.

Responsibilities

• Your responsibilities will include leading the initial implementation of Moveworks, managing engagement governance, timeline, scope, risk, change management, resourcing, and reporting.
• You will also provide change management best practices, mentor team members and partners, and partner with the Product organization and Customer Success Managers.
• Oversight of the on-time, on-budget delivery of the Moveworks platform, ensuring projects follow leading practice methodology.
• Leading customers through the initial implementation of Moveworks and new product offerings, managing engagement governance, timeline, scope, risk, and reporting.
• Mentoring team members and partners to achieve engagement deliverables, identifying gaps between actuals and plan of record, and proposing solutions.
• Project management experience including scope control, budgeting, estimating, and resource management

Requirements

• Experience in leveraging or critically thinking about how to integrate AI into work processes, decision-making, or problem-solving. This may include using AI-powered tools, automating workflows, analyzing AI-driven insights, or exploring AI's potential impact on the function or industry
• Process-focused with strong problem-solving ability—always searching for a smarter, better way to achieve a goal
• Experience in leveraging or critically thinking about how to integrate AI into work processes, decision-making, or problem-solving
• 4+ years progressive experience leading software implementations (SaaS preferred) with enterprise customers; or equivalent education/experience
• Ability to creatively propose technical solutions to challenging problems and communicate technical concepts clearly and efficiently
• Experience working collaboratively across cross-functional team
• Bachelor's degree
• Creativity with comfort running projects independently
• Experience driving complex issues through analysis and resolution
• Diplomatic, tactful, and poised under pressure

Preferred

• Experience building strong internal and external relationships, including with senior-level executives

Pay

USD 116,400 - 192,100