Customer Trust Specialist

Join Mimica, an AI-powered process intelligence platform, as a Customer Trust Specialist. In this role, you will be the primary point of contact for customers regarding security inquiries and will work closely with the sales organization to build comprehensive security documentation and address customer requests. The ideal candidate will have at least 3 years of relevant experience, a strong technical background, and excellent communication skills. This is a fully remote position based in the United States or Canada.

Responsibilities

• Act as the first responder and Security subject matter expert on calls with customers and prospects to discuss our security posture and architecture.
• Partner directly with the Sales, Solutions, and Deal Desk teams to handle security requests, neutralize technical objections, and help accelerate deal cycles.
• Build out and manage customer-facing security documentation to proactively enable client trust. This often involves managing a public-facing Trust Center and mapping internal controls to industry frameworks.