Renewals Manager (EMEA)

GitLab as a Renewals Manager (EMEA) and play a crucial role in managing the full contract lifecycle for our subscription customers. In this individual-contributor, tactical role, you will be responsible for managing an assigned portfolio of customer renewals, engaging in consultative conversations with customers, identifying expansion opportunities, and collaborating with various internal teams.

Responsibilities

• You will also maintain accurate records in the CRM/renewals system and contribute to team goals.
• This position offers flexibility in schedule, equity compensation, generous paid time off, and the opportunity to work in an all-remote, asynchronous environment.
• Gérer un portefeuille assigné de renouvellements clients, en suivant les dates clés et en les conduisant à une clôture à temps.
• Avoir des conversations consultatives avec les clients tout au long du cycle de renouvellement pour comprendre comment ils utilisent réellement le produit.
• Préparer et envoyer des devis de renouvellement, des bons de commande et la documentation connexe avec précision et dans les délais.
• Collaborative mindset and openness to feedback and coaching from senior teammates and manager

Requirements

• Developing understanding of GitLab's way of working, values, and high-performance culture

Clear written and verbal communication skills

• The ability to travel for events such as trainings, team offsites, customer meetings, etc
• Ability to follow defined processes and frameworks while flagging exceptions appropriately
• Strong attention to detail and organizational skills; comfortable managing many renewals at once
• Growth mindset and sense of ownership — proactively seeks out ways to learn and improve, and takes action rather than waiting for direction
• Can execute basic renewal processes independently ("basic knots") and has been introduced to more advanced scenarios ("complex knots") such as multi-year deals, upsell-attached renewals, or non-standard terms
• Awareness of GitLab's remote work best practices

Please note that we welcome interest from candidates with varying levels of experience; many successful candidates do not meet every single requirement. Additionally, studies have shown that people from underrepresented groups are less likely to apply to a job unless they meet every single qualification. If you're excited about this role, please apply and allow our recruiters to assess your application