Senior Manager of Event Operations

Join MongoDB as the Senior Manager of Event Operations, where you will lead the operating model behind the company's global Strategic Events portfolio. You will be responsible for designing and owning the event operating model, translating strategy into execution, managing the events technology and data ecosystem, and driving measurement and reporting. This role requires deep expertise in event and registration platforms, project management software, and AI tooling, as well as experience leading and developing people in an events, marketing, or program operations environment.

Lead and develop the Strategic Events Operations team, setting priorities, defining roles, and coaching team members to ensure high-quality execution across all programs.

Responsibilities

• Design and own the event operating model, defining the intake, workflows, governance, service levels, and operating rhythms that the Strategic Events team and its partners run on.
• Own the events technology and data ecosystem, being accountable for the project management tools, event and registration platforms, and reporting systems the team relies on.
• Hands-on experience applying AI and automation to operational workflows, and leading a team to make them part of everyday work
• A track record of designing operating models, processes, or playbooks for an events or marketing organization that were adopted across teams and sustained over time

Requirements

• Excellent written and verbal communication, with strong meeting management and follow-through
• Deep expertise with event and registration platforms, project management software, and AI tooling

PMP or CPM a plus

• Experience leading and developing people in an events, marketing, or program operations environment, including setting priorities, coaching, and raising the standard of work
• Proven ability to influence and align stakeholders across functions, seniority levels, and time zones without relying on constant escalation
• Strong analytical skills and fluency with data tools such as Tableau and Salesforce, with the ability to turn event and pipeline data into recommendations for senior stakeholders
• 8+ years in event operations, event marketing, or marketing operations, ideally in B2B SaaS or enterprise technology, with progressive scope and strategic impact