Account Executive (Agentforce Service)

Join our team as a Midmarket Account Executive specializing in Agentforce Service. In this role, you will lead the transformation of service departments through our market-leading AI and software platform. You will partner with Core Account Executives to identify opportunities within accounts, engage with key stakeholders, and drive the sales cycle. This position requires a strong understanding of technology and AI, as well as experience in selling complex software solutions. Fluency in German and English is mandatory.

Act as the strategic overlay to Core Account Executives, driving the strategy for transforming customer service departments through technology.

We hire someone who fits into one of these three profiles:

About Salesforce

Consultative Mindset: You can explain complex AI concepts to an executive in simple, impactful business terms

The Industry Practitioner: You have managed a Customer Service function or led a strategic technology transformation project on the client side. You understand the buyer’s pain because you used to be in their shoes

Responsibilities

• Identify opportunities within accounts where the company's platforms can revolutionize operations, and articulate how the AI platform resolves routine cases autonomously.
• Lead the sales cycle, coordinating Solution Engineers, Customer Success, and Partners to prove the platform's value and close the business.

Requirements

• Collaboration Skills: You thrive in a team setting. You know how to build trust with highly experienced internal Core AEs to drive a joint strategy
• Technical & AI Affinity: You don't need to be a developer, but you must have a strong grasp of the technology, systems, and AI models driving modern service operations
• The SaaS Seller: You have successfully sold complex Customer Service, Contact Center, or ITSM/HR software solutions. You know how to navigate complex SaaS deals and want to sell the market-leading platform
• Language Skills: Fluent, business-level German and English are absolutely mandatory for this market
• The Transformation Consultant: You come from a System Integrator or Consulting background. You have guided Service Transformation projects or implemented Service platforms and are ready to pivot your technical expertise into a highly commercial, revenue-generating sales role