Staff Solutions Architect

TwelveLabs as a Solutions Architect, where you'll help strategic customers unlock the full potential of video AI. In this highly self-directed and creative role, you'll provide expert technical guidance, drive solution design and implementation, and co-develop innovative applications.

Provide expert technical guidance while collaborating with Sales, Product, Partnerships, and Engineering teams to deliver an exceptional customer experience.

About Twelve Labs

Are an exceptional communicator who can translate complex technical concepts to business stakeholders and debug integration issues with engineering teams

Responsibilities

• You'll collaborate with various teams, manage technical relationships with strategic customers, and guide them on best practices for leveraging TwelveLabs APIs.
• Additionally, you'll create and maintain documentation, gather customer feedback, and represent the voice of developers and enterprises to internal teams.
• Act as the dedicated technical resource for key accounts, driving solution design, implementation guidance, and co-development of innovative applications.
• Own technical relationships with strategic customers, ensuring successful integrations, resolving complex technical challenges, and driving adoption across their organizations.

Requirements

• Have experience working with hyperscalers (AWS preferred, with hands-on experience supporting customers building on Amazon Bedrock; Azure, GCP, or other cloud providers also welcome)
• Operate with high horsepower, manage multiple projects simultaneously, and thrive in a fast-changing environment with evolving priorities
• Even if there are a few checkboxes that aren't ticked through your prior experience, we still encourage you to apply! If you are a 0-to-1 achiever, a ferocious learner, and a kind and fun team player who motivates others, you will find a home at TwelveLabs
• Demonstrate a strong understanding of and experience working with LLMs, multimodal AI, REST APIs, Python, JavaScript, and modern application development, with a deep understanding of video workflows and video workloads
• Bring a collaborative, humble attitude with an eagerness to help customers and internal teams succeed
• Have 5+ years of experience in a technical, customer-facing role such as Solutions Architect, Technical Account Manager, or Implementation Engineer
• Have experience driving customer implementations from kickoff through production launch, with a track record of building trusted technical relationships