Customer Relations Assistant

Customer Relations Assistant (CRA)

Responsibilities

• You are customer-focused, detail-oriented, and passionate about delivering excellent banking services. As a Customer Relations Assistant (CRA), you will help clients open and maintain deposit accounts, assist with account-related transactions, and ensure that banking processes are completed accurately and efficiently. This role is an excellent opportunity to build expertise in branch operations, customer service, and account management while developing a strong foundation for a banking career.
• Assist customers with account opening, account maintenance, and account-related inquiries.
• Verify client information and ensure documentary requirements are complete and compliant.
• Process account updates, customer information changes, and other service requests.
• Support the onboarding of new clients by providing accurate product and service information.
• Handle account documentation, records management, and transaction processing.
• Coordinate with branch personnel to ensure smooth customer service and operational support.
• Adhere to bank policies, security standards, and regulatory requirements.
• Customer accounts and service requests are processed accurately and on time.
• Documentation and records are complete, organized, and compliant with bank requirements.
• Customers receive prompt, professional, and helpful assistance.
• Operational and regulatory standards are consistently met.
• Strong relationships are built with customers through quality service and attention to detail.

Requirements

• Bachelor's degree in any business-related course or equivalent.
• Strong communication and customer service skills.
• Keen attention to detail and ability to handle documentation accurately.
• Good analytical and organizational skills.
• Proficiency in Microsoft Office applications.
• Fresh graduates are welcome to apply.

Benefits

• Comprehensive training in branch operations and account management.
• Hands-on experience in customer relations, banking products, and compliance processes.
• A collaborative environment that supports learning and professional growth.
• Opportunities to expand your banking knowledge and explore career advancement paths.
• Meaningful interactions that help customers achieve their financial goals.