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Channel Steward

CBC Group

ATM operations, digital banking support, technical troubleshooting, customer service, and cross-functional coordination. You’ll work with different Bank units, technical teams, and third-party service providers in supporting day-to-day channel operations

Responsibilities

  • Channel Steward, you will help ensure the smooth and reliable operation of the Bank’s self-service channels, including ATM, Mobile Banking, Online Banking, and Teller Phone. You will monitor channel performance, coordinate the resolution of operational issues, support ATM activities, and work closely with branches, service providers, and internal teams to address concerns and maintain service quality.
  • Monitor ATM status, transaction activity, and other self-service channel operations.
  • Coordinate troubleshooting and resolution of ATM issues with branches, service providers, and technical teams.
  • Support ATM installation, deployment, transfer, and related documentation.
  • Assist branches and customers with concerns involving ATM, TellerCard, TellerPhone, Online Banking, and Mobile Banking.
  • Investigate, document, and monitor ATM transaction exceptions until properly addressed.
  • Prepare ATM operational, exception, out-of-cash, and pending reports.
  • Assist in ATM site audits, physical inventories, and site inspections.
  • Maintains high availability of the Bank’s self-service channels.
  • Ensures timely coordination, escalation, and follow-through on operational issues.
  • Responds to and escalates branch and customer concerns within required turnaround times.
  • Maintains complete and accurate ATM-related documentation and reports.
  • Supports timely and effective ATM deployment and operational activities.
  • This role gives you the opportunity to contribute to the reliable operation of important banking channels while gaining hands-on exposure to

Requirements

Bachelor’s degree in

  • Computer Engineering, other related engineering or computer courses, Business Administration, or equivalent
  • Strong analytical and problem-solving skills with keen attention to detail.
  • Effective oral and written communication skills, including the ability to explain technical matters clearly.
  • Knowledge of data and electrical connections.
  • Strong planning and teamwork skills.
  • Resourceful, practical, and customer service-oriented.

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