System Admin & Service Desk (Korean Bilingual)

Service Desk & Customer Support System Administration (Jira/MSP+/Web Systems) Data Analysis (Excel/KPI/Reporting) AI-Driven Automation & AI-assisted Development Continuous Process Improvement (Agile Mindset) on QA/System failure issues Perform basic to intermediate system administration tasks, including User and access management System configuration: Workflow and process maintenance, Issue investigation and escalation Ability to leverage prompt engineering techniques to create, optimize, and maintain AI-assisted workflows.

All your information will be kept confidential according to EEO guidelines.

Requirements

• Bachelor’s degree in Information Systems, Computer Science, Business Administration, Data Analytics, or a related field preferred.
• 5+ years of experience in one or more of the following areas: Service Desk / Help Desk Operations IT Operations or Application Support System Administration Experience supporting users, troubleshooting issues, and coordinating with multiple stakeholders.
• Ability to work effectively with both U.S.-based teams and Korea-based Headquarters.
• Fluent written and verbal communication skills in both English and Korean in order to communicate or make presentation for the clients.
• Hands-on experiences with Excel Special Skills & Qualifications Experience with Jira or other ticketing/workflow management systems preferred.
• Understanding of web-based applications and system integrations.
• Experience building lightweight automation solutions using AI-assisted development ("Vibe Coding"), low-code/no-code platforms, scripting, or similar technologies.

Pay

Pay rate: ~$6,035.92/m, DOE Work Location : Plano, TX Contract Period: 1 yr Bilingual(English/ Korean) required