IT Generalist

Who are we? ZLINE Kitchen and Bath is a family-owned appliance company based in Reno, Nevada, with additional locations in Tennessee and Ohio. ZLINE provides an elevated luxury experience with industry-leading kitchen appliances and bath fixtures at an attainable price. Each collection is meticulously designed and shipped in the United States, and we are proud to be a progressive American company that supports local communities through hiring locally and giving back. We’ve become a household name in the luxury appliance industry, partnering with The Home Depot, Lowe’s, Costco, and Wayfair, among many reputable dealers and retailers nationwide, to market and sell luxury appliances such as range hoods, refrigerators, dishwashers, and ranges. We’re known for our attention to detail and commitment to our customers and employees alike. We believe in innovation and honest business, and we’re proud of the products we create, the services we offer, and the team that makes the ZLINE Attainable Luxury® experience possible. ZLINE is forging its own path—will you help us tell our story? We are a five-time (2022, 2023, 2024, 2025, and 2026) Certified Great Place To Work®. Go here to learn more , and follow us @zlinekitchencareers on Instagram for a behind-the-scenes look at what it’s like to work for ZLINE. ======= About The Role A person in this role will collaborate with other members of the software engineering team to develop new and maintain existing full-stack software developed internally. This person will have working experience with Enterprise Resource Planning (ERP) software, including custom development, external integrations, order management, and API enhancements. Responsibilities Be the first stop for IT support across the company, on-site in Reno, and remotely for our other locations Manage our Mac, iPhone, and iPad fleet through MDM: enrollment, configuration profiles, updates, and security baselines Administer our business systems, including user accounts, permissions, licenses, and configuration. Own onboarding and offboarding, so access is ready on day one and removed the day someone leaves Run our networks across sites: firewalls, switches, wireless, VPN, and VLANs, working with our ISPs Keep the warehouse running: mobile scanners, label printers, laser printers, and shipping software Support facilities tech, including electronic shelf labels and security cameras (including planning and deployment of NVR systems) Protect the company: respond to security alerts, complete security assessments for retail partners, and take down sites impersonating our brand Manage IT vendors, contracts, and renewals, and recommend tools that save time or money Technology project planning for trade shows (large-format video displays, sound systems, camera equipment) Write the documentation and SOPs that let coworkers solve common problems themselves Requirements 3+ years in IT support or systems administration, ideally as the go-to IT person for a small or mid-sized company Hands-on experience managing macOS with an Apple MDM such as Iru or Jamf Experience administering Google Workspace and supporting cloud business apps Solid networking fundamentals: VLANs, DHCP, DNS, firewall rules, VPN, and Wi-Fi Good security habits: MFA, least-privilege access, and careful handling of admin credentials The judgment to set your own priorities, and the patience to explain technical problems in plain language A habit of documenting what you build and fix Willingness to travel to a trade show once per year Nice to have but not required Cisco Meraki experience, especially MX security appliances and wireless Warehouse and logistics tech: rugged Android scanners, Zebra printers, and shipping software Admin experience in Salesforce, NetSuite, or Shopify Phone system and contact center administration, ideally Vonage Scripting for automation in shell, Python, or Google Apps Script Certifications such as CompTIA Network+ or Security+, Cisco CCNA, or Apple certifications Schedule: Monday - Thursday, 8am - 5pm with a 1-hour lunch, Friday 8:00am - 4:30pm with a 30-minute lunch Location: Reno, NV - in person/on-site, not remote. Pay dates are bi-weekly What You’ll Get: Benefits are available to all full-time employees after 90 days Medical, dental, vision, and life insurance Company 401k match at 6% Access to a Health Savings Account or Flexible Spending Account Professional development assistance Paid time off Get in on the ground floor Ample opportunity for advancement; we want to see you grow Dog-friendly office space … because dogs make everything better, right? EEO ZLINE Kitchen and Bath, LLC is an equal opportunity employer that is committed to diversity and inclusion in the workplace. We prohibit discrimination and harassment of any kind based on race, color, sex, religion, sexual orientation, national origin, disability, genetic information, pregnancy, or any other protected characteristic as outlined by federal, state, or local laws. This policy applies to all employment practices within our organization, including hiring, recruiting, promotion, termination, layoff, recall, leave of absence, compensation, benefits, training, and apprenticeship. ZLINE makes hiring decisions based solely on qualifications, merit, and business needs at the time.