Front Desk Associate - West Ocean (32-hours)

About Action Property Management

• With a legacy spanning four decades, Action Property Management has become the premier choice for homeowner’s association management.
• Founded in 1984, Action began with a single client and a vision to elevate ethical and professional standards in the HOA industry.
• Our unwavering commitment to integrity and professionalism, coupled with our core values of excellence, innovation, and care for people, continues to define us.
• Today, as the largest privately owned HOA management company in the West, we proudly serve over 300 communities across 9 offices.
• Our success is fueled by a team of nearly 900 dedicated team members who genuinely love what they do and are dedicated to helping homeowners thrive and love where they live.
• Action is seeking a part-time Front Desk Associate to join our West Ocean team in
• Long Beach.
• Our relentless dedication to our company values and culture ensures a workplace where you feel heard, supported, and valued.
• Join us at Action Property Management and make a meaningful impact.

Responsibilities

• Represent Action Property Management and the Association by delivering exceptional 5-star customer service and ensuring 100% resident satisfaction.
• Maintain the appearance of the front desk area, lobby, and main elevators.
• Monitor lobby activity and maintain access control.
• Provide concierge services.

Complete Daily Activity Report

• Answer and direct incoming phone calls. Receive and distribute resident parcels.
• Address resident and guest concerns and questions.
• Demonstrate a strong understanding of the association's governing documents.

Requirements

• Must be over 18 years of age and successfully pass a pre-employment background check and drug screening.
• At least 1 year of customer service experience.
• Hospitality Management college students or recent graduates are highly desired. Polished and professional appearance and demeanor
• Upbeat and positive team player attitude
• Strong judgment and solutions-oriented
• Proactive customer service approach
• Why You’ll Love Working at Action
• At Action Property Management, we believe in creating an environment where you truly love where you work.

Preferred

• Hospitality, luxury retail, or fine dining experience is preferred.

Pay

• $21.00 Per Hour plus benefits.
• We offer competitive pay and ample opportunities for career growth and advancement.

Benefits

• Our comprehensive benefits package includes medical, dental, vision, pet insurance, 401(k) with company match, and life and disability support for qualifying team members.
• We also provide generous paid time off, including vacation hours, sick time, and company-observed holidays for qualifying team members.
• We are committed to investing in the infrastructure, technology, training, and tools you need to excel in your role.

Schedule

Thursday - Sunday, 2:00 pm - 10:30 pm

Action Property Management is an Equal Opportunity Employer and Supports a Drug Free Workplace. Pursuant to the San Francisco and Los Angeles Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.